Clients Operations Specialist

 

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a Clients Operations Specialist to our Client Operations team in Madrid!  

Our mission is to enhance our clients' operational experience by ensuring our processes are scalable and standardized. We aim to be a benchmark within Wellhub, consistently delivering high-quality execution in collaboration with other internal teams. The Client Operations Europe team focuses on guaranteeing efficiency, quality, and the accurate execution of client processes, working in alignment with the commercial and financial teams. As a team member, you will interact with external clients, analyze client data, support sales teams in established processes, and ensure adherence to operational guidelines.

 

YOUR IMPACT 

• Process Improvement: Identify and map areas for improvement within the Operations team and client interactions, focusing on efficiency, scalability, and standardization. Lead projects and initiatives to optimize client operations.
• Stakeholder Management: Organize meetings, office hours, and training sessions to address tasks, provide support, communicate improvements, and align processes for smooth client onboarding and issue resolution.
• Documentation and Monitoring: Create documentation to formalize process improvements and monitor ongoing projects to maintain data integrity and operational excellence.
• Collaboration: Collaborate with various teams across the organization to ensure successful deliveries and achieve operational goals.
• Efficiency and Accuracy: Develop solutions to increase the efficiency of the partner operations team, optimize their time, and implement controls to reduce errors and enhance data accuracy.
• Relationship Management: Manage expectations, address concerns, and build positive relationships with clients and internal stakeholders.
• Adaptability: Demonstrate flexibility and willingness to contribute to maintaining operational efficiency and achieving client satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Ability to identify inefficiencies in existing processes proactively, proactively develop and implement standardized procedures, and continuously seek improvements to enhance operational efficiency and scalability.
• Ability to identify and analyze problems, develop creative solutions, and make sound decisions to address operational challenges and client issues.
• Meticulous attention to detail and a commitment to accuracy in data entry, reporting, and process execution to maintain data integrity and operational excellence.
• Strong communication and interpersonal skills to build and maintain positive relationships.
• Works well in collaboration with team members and colleagues.
• Good at creating and managing relationships with people from different backgrounds, cultures and hierarchical levels.
• Skills in project planning, execution, and tracking to ensure the timely and successful completion of operational initiatives.
• Experience in creating presentations for different hierarchical levels.
• Experience with everyday tools (Google Suite and Microsoft Office).
• Sufficient proficiency in Spanish, English and German. Italian and other languages will be considered a plus.
• Advanced knowledge of Excel.
• Intermediate or Advanced SQL and knowledge of using dashboard tools (Tableau, Looker, Metabase, etc...) is derible.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the j