Senior Instructional Design Project Manager, Frontline Management

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Job Description:

The Senior Instructional Design Project Manager, Frontline Compliance is a hands-on, execution-focused role responsible for the design, development, review, maintenance, and compliance integrity of a large portfolio of compliance training courses.

This role plays a critical part in protecting organizational reputation, maintaining regulatory credibility, and accelerating the delivery of high-quality, compliant learning products. The position ensures timely updates, efficient review cycles, and consistent alignment with regulatory requirements.

Key Responsibilities:

Frontline Compliance Review & Maintenance

• Coordinate and execute annual compliance course reviews for approximately 130+ compliance-related courses
• Implement content updates and maintenance fixes directly within courses using eLearning authoring tools (Storyline 360, Rise, Synthesia)
• Define schedules, track review cycles, document updates, and ensure on-time completion of compliance course updates
• Partner with compliance SMEs and stakeholders to resolve issues efficiently

Instructional Design & Project Management

• Manage instructional design projects for Frontline Compliance including design, development, revision, and maintenance
• Develop and maintain project plans, timelines, and tracking mechanisms
• Provide instructional design guidance to SMEs throughout design, development, and pilot phases
• Create product briefs, course descriptions, and supporting materials for marketing and delivery of Frontline courses

Risk Mitigation & Quality Assurance

• Escalate compliance content issues for SME review to minimize regulatory and reputational risk
• Serve as a frontline quality control checkpoint to ensure accuracy, consistency, and completeness of content
• Ensure all changes are implemented correctly across impacted courses and platforms

Operational Efficiency & Cost Management

• Improve turnaround times for course reviews, fixes, and releases with specific deadlines and guidance for each project
• Contribute to data-driven improvements through analysis of participation, performance, feedback on learner experience, and product effectiveness

Collaboration & Continuous Improvement

• Collaborate cross-functionally with Product, Marketing, Compliance, Publishing and Learning Technology teams
• Research and identify compliance changes and opportunities to enhance training products and processes

Required Qualifications

Bachelor’s degree in business, instructional design, education, or a related field (or equivalent experience)

• 6+ years of experience in instructional design, project management, or compliance training
• Demonstrated experience managing high-volume projects in a fast-paced, cross-functional environment
• Experience working with compliance-driven content, regulatory requirements, or training programs
• Proficiency with learning technologies (e.g., LMS platforms such as Docebo, Cornerstone, BenchPrep)
• Proficiency with rapid eLearning development tools (e.g., Storyline 360, Rise, Synthesia)
• Strong project management, organization, and time management skills
• Excellent written, editing, and interpersonal communication skills
• Strong analytical and problem-solving abilities with attention to detail

Preferred Qualifications

• Experience in banking, financial services, or regulatory/comp