Manager, Payroll Implementation (People Empowerer)

 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

We are seeking a dynamic leader with a strong technical foundation and proven project management skills, who thrives in driving high-performing teams forward. We value curiosity and a willingness to learn above all, as these qualities are essential for success in this role. While experience in payroll onboarding and SaaS is a plus, we are primarily looking for someone who can lead effectively, adapt quickly, and continuously seek ways to grow and improve.

As a key leader in this role, you will be responsible for driving team success by amplifying talent and skills, ensuring a smooth onboarding experience for our clients. You will focus on developing and retaining top talent, ensuring optimal utilization of headcount, and fostering an environment where the team thrives.

Here’s what you’ll do day-to-day:

• Lead a team of Onboarding Consultants in implementation of the Gusto platform for new customers. 
• Define, track, and report on key metrics that inspire the right behaviors and propel the team’s overall performance.
• Design and continuously improve the payroll onboarding process to enhance efficiency and client satisfaction.
• Lead discussions on compensation and career growth, contributing to the development and expansion of the department.
• Collaborate with other departments to ensure they understand their role in the client journey and its impact on the overall experience.
• Analyze and refine team processes regularly, implementing changes that drive increased efficiency.
• Promote interdepartmental collaboration to support client retention and project management growth opportunities.
• Identify and secure the necessary resources (Ops, Product, other departments) for the Payroll Implementation team, ensuring collaboration and alignment.
• Uphold and protect our company culture, considering how decisions impact policies, practices, team morale, and customer satisfaction.
• Develop and achieve goals aligned with the company’s vision and strategic initiatives.

Here’s what we're looking for:

• A minimum of 3+ years of management experience, ideally within onboarding or implementation teams.
• A proven ability to handle challenging conversations in a management role.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Outstanding communication skills, able to collaborate effectively across teams and departments.
• Strong leadership capabilities, able to confidently lead across all levels of the organization.
• Experience de-escalating both client and internal issues.
• A Bachelor’s degree in a relevant field or equal  experience 
• A background in new software rollouts and implementation.
• A track record of quickly mastering new software and tools.

Our cash compensation amount for this role is targeted at $86,000yr to $110,000/yr in Denver, Detroit, Las Vegas, and & most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm