Job Description Summary

As the Quick Response Center (QRC) Senior Engineering Manager, you will lead a high-impact, global team of Product Service Engineers (PSE) who are the front-line for technical issue resolution for GE Vernova’s aeroderivative gas turbine fleet. This role will combine strategic leadership, coaching, and technical domain expertise. You will be responsible for driving the technical disposition for urgent field issues, ensuring the operational reliability of the LM2500, LM6000, and LMS100 fleets, and fostering a culture of continuous improvement through Lean principles.

Job Description

Roles and Responsibilities

• Front-Line Leadership: Provide daily and strategic leadership to a globally distributed team of Product Service Engineers to drive rapid customer issue resolution, prioritizing Safety, Quality, Delivery, and Cost.

• Technical Domain Expertise: Act as a senior technical authority for aeroderivative gas turbine operability, specifically focusing on troubleshooting and resolution for LM2500, LM6000, and LMS100 models.

• Operational Excellence: Own the operating rhythm (standard work) for the QRC, utilizing a Lean mindset to reduce response cycle times and improve technical response quality.

• Proactive Issue Avoidance: Champion a proactive approach by systematically targeting Unscheduled Engine Removal (UER) reductions and implementing strategies to reduce customer trips.

• Talent Development: Own succession planning and performance reviews for the global QRC team. Attract and develop technical talent with a focus on deepening aeroderivative maintenance and design expertise.

• Strategic Collaboration: Partner with Services, Product Line, and Engineering teams during high-pressure situations, such as forced outages, to ensure optimal technical support and customer satisfaction.

Required Qualifications

• Bachelor’s degree in Engineering from an accredited university or college OR equivalent knowledge and experience.

• Major experience in Engineering, Operations, or Gas Turbine Services.

• Experience as a leader of a global or multi-disciplinary technical team.

• Direct experience with gas turbine maintenance practices and operability troubleshooting.

Eligibility Requirement

• Willingness to work off-hours for support when needed.

Desired Characteristics

• Deep technical knowledge of LM2500, LM6000, and LMS100 aeroderivative gas turbines.

• GE Vernova Way Alignment: Demonstrated ability to lead with humility, transparency, and focus. You should exhibit behaviors that prioritize safety, accountability, and the "One Team" mindset.

• Technical Acumen: Strong background in gas turbine design and aeroderivative-specific maintenance practices.

• GE Vernova Services Experience: Prior experience within GE Vernova Services is highly preferred, with a strong understanding of the business objectives and customer landscape.

•  Lean Leadership: Proven ability to implement Lean methodologies to improve engineering processes and team efficiency.

•  Decisiveness: Strong operational judgment with the ability to manage complex technical challenges under tight deadlines.

If contracted in Spain:
Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: EU Work Permit, NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement. 

En caso de ser contratado en España:
El candidato no-nacional es responsable de conocer los requisitos de documentación mínimos necesarios para poder ser contratado en el país como trabajador por cuenta ajena: NIE, Número de Afiliación a la Seguridad Social en España (NAF) y Cuenta bancaria en España. Deberá estar en posesión de los mismos en el momento de iniciar su contratación. GE no financiará este requisito.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, nat