Associate Renewal Account Manager

About the role:

We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes.

The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight. 

Rapid7 is a "hybrid" work environment. The expectation is that employees are in the office three days/ week, and remote for two days. At this time, we are only considering applicants who live in or around Metro Austin, Texas or Metro Boston, Massachusetts.

Impact:

This role directly impacts Rapid7’s recurring revenue and customer retention strategy. The Associate Renewal Account Manager will: 

• Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities 

• Analyze account performance data to forecast renewal outcomes & prioritize engagement

• Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals.

Key Responsibilities: Renewal Management:

• Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion.

• Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives. 

• Exercise discretion to resolve customer or partner issues that could impact renewal execution.

Account Management:

• Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters. 

• Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage. 

• Maintain and grow relationships with key decision-makers and channel partners. 

Revenue Growth:

• Identify and qualify upsell and cross-sell opportunities within existing accounts 

• Partner with Sales and Customer Success to develop and execute account expansion strategies. 

• Provide recommendations to improve renewal health and account profitability 

Data Analysis & Reporting:

• Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools 

• Analyze renewal trends to develop data-driven strategies for risk mitigation.

• Maintain detailed renewal documentation and account records.

Process Improvement & Collaboration: 

• Collaborate with leadership on renewal playbooks & best practices 

• Participate in team initiatives to improve renewal workflows and customer retention processes

The qualification and skills you’ll bring to the role:

• 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets

• Strong business judgement and ability to balance commercial objectives with customer satisfaction 

• Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders 

• Proficiency with Salesforce and other CRM systems 

• Strong analytical mindset and forecasting ability 

• Demonstrated initiative, accountability, and independence in managing a portfolio of accounts. 

• Cyber Security or technology industry experience is a plus

Key Competencies:

• Strategic thinker with a proactive, ownership-oriented mindset

• Customer-first attitude with proven problem-solving skills

• Ability to manage multiple priorities and work independently in a fast-paced environment 

• Collabora