Clinical Policy Program Analyst

This is a hybrid position that will require occasional on-site presence.

Are you passionate about healthcare operations and skilled in managing complex workflows? Corewell Health is seeking a Clinical Policy Program Analyst to play a pivotal role in advancing our Clinical Policy Program. This dynamic position is essential to ensuring the smooth facilitation of clinical policies, procedures, and guidelines across our entire care delivery system. As the central point of contact for policy-related processes, you'll collaborate with diverse teams, manage high volumes of work, and help drive documents from inception to completion within our electronic document management system. Using a quality management lens, you will monitor programmatic progress by running reports and tracking deadlines to ensure everything moves forward seamlessly. With a strong emphasis on exceptional customer service, technical proficiency, and project management, this role offers a unique opportunity to make a significant impact on clinical excellence and organizational alignment. If this sounds like the perfect opportunity for you, we invite you to apply and join us in shaping the future of healthcare at Corewell Health.

Job Summary

The Clinical Policy Program Analyst at Corewell Health is a key team member supporting the integral processes of the Clinical Policy Program, particularly as it relates to policies, procedures, protocols, and guidelines [henceforth referred to as "document(s)"]. This role reinforces the clinical policy program guiding principles/standards/processes, facilitating document movement through the electronic document management system for the care delivery enterprise.

The role requires an understanding of healthcare and the ability to work autonomously while effectively interfacing with various teams to streamline document-related workflows, maintain document integrity, and contribute to programmatic excellence. This role ensures alignment of work with the organization's goals for consolidation and electronic document management for the clinical document lifecycle from proposal to ongoing cyclical review.

As a key point of contact for the clinical policy program, the Clinical Policy Program Analyst reports progress, barriers, and successes to all stakeholders; most notably, the Clinical Policy Program Manager. The Clinical Policy Program Analyst functions as an expert in the clinical policy program and processes, helping to ensure appropriate documentation of writers, reviewers, approvers, and stakeholder feedback in the electronic document management system.

Essential Functions

• Support the standardization and consolidation process for clinical documents across Corewell Health. Coach, guide, and educate while directly supporting the clinical policy program and processes.
• Maintain/Monitor clinical documents and ensure that documents are reviewed/updated based on the Corewell Health Policy on Policies, Clinical Protocols Policy, and the Clinical Addendum to the Policy on Policies.
• Assist with clinical policy program onboarding for applicable new clinical team members and provides ongoing materials/training/feedback sessions to ensure team members are up to date with the clinical policy program and processes.
• Provide excellent customer service and supplemental assistance to clinical users of the electronic document management system, routing to internal technical support as appropriate.
• Identify inefficiencies in the electronic document management system and clinical policy program processes, suggesting improvements to enhance workflow and productivity; collaborates to resolve identified issues, as applicable. Assists in routine document and electronic document platform “clean-up”.
• Utilize the electronic document management system to document and maintain the integrity of clinical documents. Ensure adherence to established document formats and templates to uphold consistency and quality. Serves as a resource to the electronic document management system catalog and archives.
• Abstract reports from the electronic document management system and assist with data interpretation and analysis to support decision-making processes and follow-up.

Qualifications

Required

• Associate's Degree or equivalent in business or healthcare related field
• 3 years of relevant experience in healthcare

Preferred

• Bachelor's Degree or equivalent in business or healthcare related field
• 3 years of relevant experience in Project Management or Project Administration
• 5 years of relevant experience working within an organization of size and complexity comparable to Corewell Health

About Corewell Health

As a team member at Corewell Health, you will play an essential role in deliverin