Sr. Client Success Manager - Payer

Job DetailsJob Location: Kansas City Office - Kansas City, MO 64131JOB SUMMARY 

The Senior Client Success Manager is responsible for cultivating and maintaining on-going client relationships within the Payer segment to ensure client satisfaction and continued opportunities in revenue growth.

ESSENTIAL DUTIES & RESPONSIBILITIES

Serves as the principal point-of-contact for clients and drives the facilitation of organizational processes
Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions 
Develop and maintain strong relationships with payer clients to establish a trusted partnership
Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs. 
Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client.

QualificationsKNOWLEDGE & REQUIREMENTS

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Works on complex projects of large scope
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
May act as a mentor to less experienced colleagues
Strong communication skills
Travel Requirements: Domestic and/or International, up to >10%

EDUCATION & EXPERIENCE REQUIREMENTS

Minimum years of work experience: 5 years
Minimum level of education or education/experience: Bachelors or equivalent work experience 
in Account Management in the Payer Pharmacy segment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing

What’s In It For You?

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility

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