Senior Facilities Technician (Peoria, Illinois)

This position is based out of the Peoria, IL area and will travel to retail and surrounding sites as needed. The general salary range for this position is $25-$30/hr. + full benefits (below):

The Senior Facilities Technician maintains and repairs equipment, buildings, and physical grounds throughout all the facilities operated by Goodwill, utilizing a combination of both self-performed work and coordination in partnering with external vendors and contractors.  This role serves as the Facilities relationship manager and the lead point of contact for internal and external stakeholders.  Provides on-site leadership for any new site or renovation projects.  The Superintendent ensures the work is performed efficiently with high standards of quality, safety, and customer relations.  

Example Duties and Activities 

• Travels to off-site to Goodwill locations by company service vehicle to maintain and repair physical locations and properties in a condition consistent with Goodwill initiatives and branding strategy.  Locations include retail stores, warehouses, distribution centers, and the corporate campus.

• Serves as the relationship manager and lead point of contact in resolving facility-related issues at all assigned Goodwill sites.

• Provides onsite leadership and coordination for any new site or large renovation projects with general contractors, subcontractors, Goodwill staff, landlords, and others to guide and oversee project completion and delivery.

• Coordinates contractors and vendors as needed to complete work at all assigned Goodwill sites.

• Ensures all work performed by Goodwill staff members, external vendors, and landlords is of the highest quality and meets all state and local municipality requirements and all applicable building codes.

• Leads facility-related communication to all assigned sites in a way that ensures all internal customers are aware of the status and plan to complete open work orders, meets customer prioritization needs, and delivers the highest ROI for the organization.  Communicate with the Manager, Facilities site leadership, service contractors, landlords, and others to coordinate facility repair activities.

• Disassembles mechanical equipment and tools, repairs or replaces worn or broken parts, and reassembles.  Adjusts parts of mechanical devices as needed.  Inspects completed repairs.  Performs preventative maintenance as scheduled.

• Maintains all training requirements for the position, while seeking out opportunities for continuous development and growth.

Required Competencies 

• Facilities Expertise - Leads full lifecycle projects by organizing, planning, implementing, and overseeing project tasks.  Completes quality inspections and supervises all project members, including staff and sub-contractors to ensure all safety, quality, and customer service standards are met.  Is responsible for budgeting supplies, equipment, and labor.   Adept at reading and interpreting architectural drawings for construction specifications.

• Strategic Partner - Works as a strategic partner to comprehend divisional/departmental business challenges and re-frame those challenges through the lens of a creative solution provider. Possess strong reasoning skills and strongly considers alternatives while remaining objective. Skilled at gathering information from a variety of resources to make informed decisions.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customer and employee needs. Delivers information in person, in writing, and in a digital world.

• Technical Knowledge - Has solid knowledge of G Suite, MS Office Suite, and the internet. Prior Experience using a CMMS to handle work orders and PM checklists is an additional plus.

• Information Monitoring/Reporting - Collects and reviews information to manage or improve processes and/or achieve program goals. Completes all assigned reports. Reads, interprets, and follows financial reports to be able to communicate information to others and translate data to other communications.

• Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing