Aquatics Customer Service Supervisor (Non Civil Service) Park and Recreation

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The City of Dallas is one of the largest employers in the DFW Metroplex.

We offer growth opportunities and a chance to make a difference in our community.

What do we offer?

A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

Job Summary

Job Description
 

Overview

The Aquatics Customer Service Supervisor supervises, supports, and leads in the provision of customer service, direction, and information for community members using aquatics facilities and programming. Ensures effective service, oversees customer care, supervises administrative functions, and communicates aquatics policies.

Essential Functions

1 Supervises and leads the service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use; directs customers to specific areas for information and assistance and provides high level account and customer service to handle challenging problems and concerns.

2 Ensures the correct issuance of ID cards, customer direction, programming communication, customer account management, and professional management of questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.

3 Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, invoicing and accounts payable, and updates accounts with correct information.

4 Supervises scheduling, monitors and oversees programs, and provides information; evaluates customer service representatives, gives performance feedback, and assigns or delegates work as needed.

5 Oversees the procurement of supplies or equipment and supervises ordering and general administration; handles complaints and or requests to respond to citizen inquiries.

6 Leads, supports, and performs a wide range of clerical, administrative, and customer service tasks.

7 Performs any and all other tasks as needed or assigned.

Knowledge and Skills

1 Knowledge of Aquatics Facilities and general policies and procedures.

2 Ability to determine customer concerns and service requests and provide direction.

3 Ability to interpret and explain aquatics policies, rules, and procedures.

4 Ability to interact tactfully with employees and the public.

5 Ability to provide general administrative functions supporting the aquatics facilities and programs.

6 Ability to supervise and lead customer service representatives.

7 Communicating effectively verbally and in writing.

8 Establishing and maintaining effective professional relationships.

Experience

4 Years in previous customer service experience preferred.

Licenses and Certifications

Knowledge of professional customer service and office skills.

Education

High School Diploma, GED

Salary Range

 

$20.22 - $22.26

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.