Broadband/Network Field Technician

Broadband Field Technician– Onsite – Rockville, MD

About us 

• Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

• Join us in driving growth and seizing new business opportunities.

Role and Responsibilities 

• Perform residential installation of internet service and Wi-Fi connected devices. 
• Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.). 
• Troubleshoot and fix residential internet service issues. 
• Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service. 
• Provision County owned WiFi routers/devices. 
• Update TEBS documentation on work performed inside the residence. 
• Test and replace uninterruptible power supplies (UPS) at County sites. 
• Assist Network Operations Center (NOC) and Network Engineering staff as needed.  
• Coordinate daily schedules to prioritize workload.

Minimum Qualification

• Basic familiarity with software: Monday.com, Microsoft Office
• Installing, terminating and testing low voltage cabling (UTP, coax)
• Network technologies to include TCP/IP, wireless technologies to include routers and access points.
• Experience in troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.

• Experience with Installing, troubleshooting and maintaining Uninterruptable Power Supplies (UPS).

Additional Requirement

• Must have own personal vehicle, valid driver’s license, and ability to drive to job sites around Montgomery County.