Corporate Vice President, Continuous Improvement-Maturity Assessment lead

 

Location Designation: Fully Remote 

 

 

The MSA Lead is a critical role focused exclusively on the execution and continuous enhancement of the Management System Assessment (MSA)—a structured, benchmark-driven process used to evaluate and accelerate the maturity of Continuous Improvement systems across business units. The MSA Lead will be responsible for planning, executing, calibrating, and reporting MSAs, along with building organizational capability in assessment practices and driving insight-driven follow-up action planning.

 

Key Responsibilities

• MSA Execution and Leadership (Primary Focus – 60%)
• Lead all aspects of MSA deployment including pre-assessment preparation, onsite/remote execution, scoring, calibration, and post-assessment reporting.
• Conduct structured interviews, direct observations, and panel facilitation across all four CI disciplines: Connect, Deliver, Enable, Discover.
• Score 39 behaviors using the OEI-based maturity framework and guide teams in self-reflection and rating calibration.
• Synthesize findings into high-quality reports and presentations, tailored for different audiences (site leadership, senior executives, and CI governance).
• Facilitate action planning sessions and contribute to the formation of 100-day improvement plans and longer-term roadmaps.
• Capability Building (15%)
• Coach new assessors and observers; run assessor training workshops to scale assessment capabilities.
• Develop standardized MSA materials, templates, and briefing decks to improve repeatability and quality.
• Facilitate MSA communities of practice; share insights and innovations from assessments.
• Insights, Reporting & Governance (15%)
• Own the MSA assessment pipeline and calendar; manage demand, scheduling, and assessor staffing.
• Maintain the MSA score repository; perform year-over-year trend analysis and maturity tracking across business lines.
• Report quarterly on MSA themes and maturity trends to CI Steering Committees and BU leaders.
• Collaborate with data analytics and CI CoE to integrate MSA insights into CI dashboards and strategic planning.
• Innovation and Continuous Improvement (10%)
• Identify opportunities to evolve the MSA framework, calibration approach, and scoring tools.
• Partner with SLs and Change Agents to ensure action plans from MSAs are linked to CI progress tools and tracked through to completion.
• Explore adjacent maturity frameworks (e.g., Shingo, OEI, Agile maturity) for benchmarking and methodology evolution.

 

Qualifications

• 8+ years in Continuous Improvement/Operational Excellence grounded in a formal methodology (e.g., Shingo Model, Lean Management, OEI).
• Proven experience deploying structured CI management systems and tools using a defined framework (e.g., huddle systems, tiered accountability, standard work).
• Strong working knowledge of CI leadership behaviors and the application of Lean tools in both frontline and support functions.

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Pay Transparency

Salary Range: $140,000-$170,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing p