FULL SERVICE LEADER

Job Description

Job Title: Full Service Leader     

Essential Function        

To coach, mentor, and develop Salon Sales Consultants (SBC's). Deliver on divisional goals and objectives.  Contribute to achieving day-to-day objectives.

Primary Duties 

Provide clear, concise statements using action verbs to describe what is done, with or for whom the action is taken and the purpose or outcome to be achieved.  Responsibilities should be listed in order of percentage of time spent performing the actual duty. 

30%      Establish sales and promotion goals for the Distributor Sales Consultants and communicating those goals to SBC'S. Plan and conduct sales meetings to include logistics (date, time, location, materials, etc.), participants, presenters (company, manufacturer, educator) and content of the meeting. Identify customers that have the potential to become key accounts and implement a course of action to develop them to that status. Maintaining productive relationships with manufacturers. Schedule manufacturer’s reps, technicians and educators for meetings, education programs, detailing or participation in business development meetings with key clients.

30%      Provide leadership, direction and coaching to SBC'S in the execution of their responsibilities including guidance relative to developing new business, sales skills, increasing sales, client support opportunities, etc. On a regular schedule (3 to 4 days per week), travel with SBC'S to assess their relationships with their customers, evaluate their selling skills and effectiveness and provide guidance and feedback. Closely communicate with and providing oversight to the SBC'S to ensure that regular client contact is maintained.

20%      Visit or communicate by phone with customers to determine the level of service they are receiving from the Company and to be aware of problems that require the Sales Manager’s involvement. Ensure that education events achieve maximum participation through ticket sales and promotion of the events. Schedule adequate manufacturer education events and support for salons and SBC'S.

10%      Maintaining regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails and requests for information and by alerting them to information that is important to the business.

10%      Monitoring and analyzing employee performance, ensuring that desired results are achieved consistent with policies, procedures and ethical standards. Conducting performance appraisals, reinforcing good performance, taking steps to correct unsatisfactory performance, developing employees, using the corrective action process and terminating employees when necessary. Resolve problems between and among SBC'S, stores and manufacturers. Manage territories by re-assigning accounts to SBC'S and re-shaping geographic coverage. Completing periodic sales, activity and status reports.

Knowledge, Skills and Abilities

Indicate the minimum qualifications required to perform the job:  work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements. 

•          Bachelor’s degree, in business preferred.

•          One year of experience supervising sales or operations employees.

•          Four Years direct Sales Experience.

Competencies / Attributes        

Indicate relative “qualitative” or other important aspects that would enhance the ability to perform the job. i.e. detail oriented,  customer focused, team player, etc.

•          Excellent interpersonal and problem-solving skills and strong written and oral communication skills.

•          Ability to operate effectively without close supervision.

•          Consultative selling and negotiating skills

•          Ability to travel, Overnights and Weekends Required

•          A reliable means of transportation sufficient to visit client locations and carry large quantities of product.

•          Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.

•          Strong Leadership Skills

•          Organizational Skills

•          Strong presentation Skills

•          Team Player, Positive Attitude

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

□ Task Level High                                  □ Departmental/Division Level High

□ Project Level High                              □ Consultative Level High

The amount of discretion or