Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Are you passionate about making a difference in the livestock industry? At Micro Technologies, we create innovative solutions that help animal agricultural partners feed the world. As a part of the Cencora family of companies, this is the important role we play in creating healthier futures for all.

• This technician will need to be located in and cover the area around Clovis, NM and will travel daily in a 150-200 mile radius of Clovis to service Dairies in the area
• This role requires being on call every other weekend
• This role requires being on call during the week as well, typically as early as 5am until around 7pm
• This person will be driving a company vehicle and must pass a Motor Vehicle Record

The Dairy Technical Support position is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service and user training of the Micro sanitation program. The Dairy Technical Support position will also provide sales support, influence and education of product use with the customers for purposes of maximizing customer value and sanitation revenue.

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Sanitation Systems and other technologies to include but not limited to:
• Optimizing the customer benefit of our systems and solutions
• Maximizing system uptime
• Troubleshooting and problem solving
• Installation of parts and other electrical work
• Plumbing
• Welding and fabrication
• May conduct a site study to select appropriate location for building, equipment and customer’s needs.
• Transport and deliver equipment to customer’s sites.
• Be knowledgeable of all products that can be used through the Micro sanitation System including product indications, concentration ranges and other information necessary to educate and assist customers in implementing sanitation products.
• Maintain, modify and adjust with the sanitation system software based upon the customer’s specifications.
• Perform standard operational tests under protocol guidelines.
• Follow standardized checklists and write or amend standard operating procedures.
• Trains customer staff on operational and inventory control procedures.
• Continual education of customer management team on new products and programs offered by Micro which supports and drives increased product sales
• Work in collaboration with the Program Development (PDSR) sales teams to develop customer product plans which grow sales revenues in the territory.
• Must be able to effectively communicate processes and changes to customers and other employees.
• Prepare and complete all paper work required in the maintenance process.
• Follow all safety procedures.
• Perform other job-related duties as assigned.

Experience & Education:

• High School diploma or equivalent is desired.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience and understanding of dairy operations helpful.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required. Driver’s License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license if required.
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.

Skills & Knowledge:

• Position requires constant standing, listening/hearing and hand/eye/foot coordination.
• Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
• Position will require occasional