Medical Records Operations Lead

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Medical Records Operations Lead

Job Profile Title

Supervisor B

Job Description Summary

The Medical Records Operations Lead (OL) will ensure the smooth daily operation of the Medical Records Office at Ryan Hospital by fostering
positive relationships and providing exemplary customer service to both internal and external stakeholders. The OL will ensure timely two-way communication of information regarding mutual patients via a variety of methods (phone, email,
internal messaging app, fax, etc.) and function as a liaison between Ryan clinicians and external practitioners, insurance companies and clients. The OL will serve as a gatekeeper to safeguard all medical documentation including intake forms, consent forms, labs, and all assessments performed during the medical visit. The OL will play a pivotal role in the development and implementation of a new Electronic Medical Record platform/system for Ryan Hospital.

Job Description

Job Responsibilities

• Medical Records Operations Lead (OL) will maintain patient data in hard copy records and hospital information applications and databases. They will ensure their availability for continued use by hospital staff.
• The OL will also serve as a gatekeeper who safeguards all patient medical documentation, including daily organizing, transporting, and filing of patient records.
• The OL works side by side with Referral Office OL to provide leadership to support staff members.
• Complete clerical duties including answering phones, responding to emails, fax, and internal messaging app promptly.
• Perform additional job duties as assigned.

Qualifications

• High School Diploma Required.
• Minimum of 2 years of experience in medical records role in a healthcare setting, hospital preferred.
• Must be precise about verifying patient information. Strong attention to detail with excellent organizational and customer service skills.
• Proficiency in adapting to electronic health record (EHR) systems and other healthcare software applications.
• Excellent computer skills, including proficiency in Microsoft Office Suite and Adobe.
• Strong commitment to continuous learning and professional development in medical records management.
• Ability to maintain confidentiality of patient/client information.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Veterinary Medicine

Pay Range

$17.98 - $28.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. 

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life