Senior Director, Product Management (Marketplace)

Ready to be a Titan?

ServiceTitan is the leading software platform for the trades, providing cloud-based solutions for managing and growing home and commercial service businesses. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.

About the Role:

We’re on the hunt for a visionary Senior Director of Product to spearhead the expansion of our Developer Platform, API suite, and App Store, taking them to new heights. You’ll guide a product team dedicated to building an ecosystem of impactful, integrated applications and extensions that cater to the unique needs of the trades industry.

In this role, you’ll harness the potential of our existing partner program and robust API surface, champion and evolve our API strategy, and drive growth through strategic API monetization and partner collaboration. You’ll ensure the platform balances accessibility of the API to our customers and partners with appropriate checks and balances to facilitate appropriate competitive safeguarding ultimately to create a vibrant application and services marketplace that delivers immense value to customers and partners alike.

What You’ll Do:

• Lead the ServiceTitan Marketplace, API and Developer Ecosystem products: Own the vision and execution of a thriving ecosystem, identifying and developing business use cases that drive growth and value for trades customers and partners.

• Drive Product Vision: Develop and execute a high-impact, growth-focused product roadmap that supports scalable customer self-service experiences and expansion through strategic partners.

• Shape Go-to-Market (GTM) Strategy: Craft and implement GTM strategies to foster adoption and growth within the ServiceTitan Marketplace.

• Collaborate with Key Partners: Work closely with high-profile partners to deliver custom, scalable integrations that align with unique customer needs.

• End-to-End Product Ownership: Partner with business development, go-to-market, operations, and service teams to ensure a seamless customer experience from initial development through deployment.

What You’ll Bring to the Team:

• Strategic Leadership & Vision: 10+ years in product management, including leadership experience in app store and partner ecosystem development.

• API Expertise: Proficiency in internal and external API development to support scalable, impactful solutions for a large and varied customer base.

• Technical Insight & Collaboration: Strong background in working with engineering teams on development, maintenance, and deployment.

• GM Mindset: Ability to lead with a focus on customer needs, monetization, operational efficiency, and product scalability.

• Strategic Problem-Solving: Skill in defining business objectives, structuring problems, and setting clear priorities to drive meaningful results.

• Customer & Partner Focus: Strong track record in building scalable products and supporting customer growth through effective partnerships.

• Execution Excellence: Detail-oriented with a knack for balancing flexibility with consistency, knowing when to prioritize speed versus rigor.

If you’re ready to shape the future of trades technology and make a lasting impact, we’d love to hear from you.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health