Front Desk Associate

Hotel: 

Oklahoma City Residence Inn

400 East Reno Avenue

Oklahoma City, OK 73104

Front Desk Associate

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Starting at $15.50/hr.

Atrium Hospitality is currently recruiting a Guest Services Associate. Grow your career in hospitality with Oklahoma City Residence Inn in Bricktown! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates.

Why work at the Oklahoma City Residence Inn in Bricktown?

• Great team environment with growth opportunities!

• Free Downtown parking for employees.

• Convenient public transportation – the Oklahoma City Streetcar stops across the street and the Embark bus stop is a block away.

• Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Work Performed: 

The Guest Services Associate is tasked with the following duties, responsibilities, and assignments: 

• Check-in and check-out guests.

• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

• Handle credit card transactions and process guest accounts.

• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.

• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.

• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.

• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.

• All other work as required to complete the primary purpose of the position.

Qualifications: 

Required Experience:

• Professional customer service experience.

• Use computers and computer systems (including hardware and software) to enter data, or process information

Preferred Education:

• High School diploma or equivalent.

Physical: 

• Ability to lift, pull and push up to 50 pounds regularly.

• Ability to bend and squat repeatedly.

• Ability to walk and stand for duration of scheduled shift.

Availability: 

• Flexible to work day shifts, early mornings, evenings, nights, weekends, and holidays.