Customer Success Event Director

We have an Amazing Career Opportunity for a Customer Success Event Director

Who are we? 

At Questex, you can make an impact by helping marketers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.

Check us out here:  www.questex.com 

We are seeking a Customer Success Event Director to be responsible for Sponsorships and Activations and is a key role focused on enhancing the customer experience through strategic event planning, execution, and partnership management.

As our Customer Success Event Director, you’ll support Questex’s success by: 

• Event Planning and Management: Design and oversee customer success events, ensuring they align with company goals and customer expectations.
• Develop event themes, agendas, and formats to maximize engagement and satisfaction. 
• Coordinate logistics, including venue selection, catering, AV equipment, and travel arrangements
• Sponsorship Management: Identify potential sponsors and develop proposals to secure sponsorship deals.
• Maintain relationships with sponsors, ensuring their needs are met and agreements are honored.
• Create sponsorship packages that offer value to sponsors while enhancing the event experience.
• Activations: Design and implement interactive activations that engage attendees and promote brand awareness.
• Coordinate with internal teams and external vendors to execute activations effectively.
• Measure the success of activations through attendee feedback and engagement metrics.
• Budgeting and Financial Oversight: Develop and manage event budgets, ensuring all activities are cost-effective and within allocated funds.
• Track expenses and provide financial reports to stakeholders.
• Collaboration and Coordination: Work closely with the marketing, sales, and customer success teams to align event goals with broader business objectives.
• Coordinate with speakers, panelists, and facilitators to ensure smooth event execution.
• Customer Engagement and Experience: Develop strategies to enhance customer engagement before, during, and after events.
• Collect and analyze feedback to continuously improve the customer experience at future events.
• Marketing and Promotion: Create promotional materials and campaigns to drive event attendance and awareness. Utilize social media, email marketing, and other channels to reach target audiences.

What we will love about your background: 

• Strong project management skills with the ability to handle multiple events and tasks simultaneously.
• Excellent communication and interpersonal skills for building relationships with sponsors, vendors, and attendees.
• Creative thinking and problem-solving abilities to design engaging events and activations.
• Proficiency in event management software and tools.
• Attributes: Detail-oriented with a focus on delivering high-quality events. Ability to work under pressure and meet tight deadlines.Team player with a collaborative mindset. Strong analytical skills to measure event success and make data-driven decisions.
• This role is critical in ensuring that customer success events not only meet organizational goals but also provide valuable and memorable experiences for attendees and sponsors alike.

Your Experience and Education include:             

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 5+ years of experience in event planning, sponsorship management, or a similar role, preferably in a B2B environment.

Who you are as a Team Member:

• You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking.
• Willingness to ‘roll up sleeves and dive deep into tactical work when necessary.
• Good interpersonal skills, willingness to learn and continue to grow professionally.  
• Strong team player and ability to work well with others.

 Why apply? 

• Why we are here: Helping people to live longer and live better by focusing on the Experience Economy
• What we do: We connect buyers and sellers
• How we do it: Easy to work wi