Lead Strategic Accounts III (Government)

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Lead Strategic Account Manager III for State of Ohio State, Local, and Education customers.

Job Duties/Responsibilities:

• Individual contributor that owns strategy and builds account relationship across multiple levels and lines of business in a customer organization and develops strategic initiatives to grow and retain revenue stream of assigned customer list
• Able to effectively influence customers and diffuse potential problems/concerns, works with internal partners and the broader account team to align customer priorities and deliverables while ensuring customer satisfaction
• Responsible for meeting revenue and customer satisfaction objectives, and product/service/solution objectives in a defined area
• Demonstrates the broad knowledge of business, industry and product lines that is necessary to propose solutions that solve unique and highly complex business needs
• Leads when presenting products/services to existing or prospective customers and can hold technical conversations and align customer needs to internal solutions.
• Directs internal teams to identify and resolve customer issues and to design and propose solutions
• Managers customers in Salesforce and creates Support Requests in Salesforce/ROME for pricing, design, and contracts
• Builds and develops account plans and sales forecasts (SLIC/RMT) and manages accounts receivable objectives
• Leads customer engagement activities including customer governance meetings, executive positioning, and AT&T sponsored events
• Engages client lifecycle support with appropriate team resources including portal adoption, billing discrepancies, expedites, escalations, contract management, project implementation
• Works escalations as needed to ensure customers needs are being met

• Position with top level customer contacts to drive relationship and sales opportunities

Required Qualifications:

• Proven experience in sales, preferably within the telecommunications or technology industry.
• Strong understanding technology, applications, and solutions.
• Excellent presentation and communication skills with the ability to engage and educate diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Proficient in prospecting and lead generation techniques.
• Knowledge onboarding processes is a plus.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Education and Experience:

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• Minimum of 8-10 years of experience in a sales or sales support role.  Strongly Prefer experience in Public Sector and First Net

Work Environment:

• This role may require travel to customer sites and sales events.
• Flexibility to work in various settings, including office, remote, and field environments.
• Hours may vary based on customer needs and public safety responsibilities to assist during emergencies

Desired Qualifications:

• Sales and customer engagement
• Public speaking and presentation
• Prospecting and lead generation
• Cross-functional collaboration
• Process and compliance management

Our Lead Strategic Account Manager III's earn a base salary between $94,100.00 - $141,100 + commission with a total target compensation of $164,100 -$211,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospit