Vice President, Consumer Products and Processing

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Consumer Products and Processing

We are seeking a visionary and strategic Vice President of Product Experience Design and Innovation to lead the design, experience strategy, and innovation agenda across our Consumer Products & Processing portfolio to help define the next generation of consumer products – and through doing so, help shape the future of Mastercard and its growth. As part of the Global Consumer Product Team, this leader will be working closely with the Head of Products (Debit, Credit, Prepaid, Sustainability, Processing), and drive cross-functional alignment to ensure that user needs, market opportunities, and technology trends are seamlessly integrated into every stage of product development—from ideation through launch and scale.


Key Responsibilities
• Strategic Leadership:
o Define and drive a unified experience vision and innovation roadmap for Consumer Products in partnership with Product, Technology and Marketing.
o Champion a user-centered, design-thinking mindset across the organization.
o Identify emerging trends and disruptive technologies to inspire breakthrough solutions and future-ready experiences.
• Collaboration & Execution:
o Embed design and experience thinking into the end-to-end product development lifecycle.
o Partner with Marketing and Engineering to create seamless, scalable, and innovative experiences that deliver business impact and user delight.
o Translate complex user and business needs into compelling product experiences.
o Track and report KPI metrics supporting new products and business models
o Determine if new features should be built or obtained via external partnerships / acquisitions.
o Obtain executive sponsorship for new products and business models in the business and with cross-functional stakeholders across franchise, legal, product and technology.

• Innovation & Concept Development:
o Lead ideation, prototyping, and validation of new concepts, ensuring alignment with strategic goals and user value.
o Lead co-creation / innovation workshop with key customers
• Customer and Market Insights:
o Leverage qualitative and quantitative research, behavioral data, and market trends to inform experience and innovation strategies.
o Champion voice-of-customer practices to shape product direction and drive continuous improvement.
• Team Leadership & Development:
o Build, lead, and mentor a high-performing team of UX/UI designers, researchers, service designers, and innovation strategists.
o Foster a culture of creativity, inclusion, and continuous learning.
o Drive improvements to product development organization by testing new approaches and applying industry best practices
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Qualifications
• Proven track record of building and scaling design organizations and delivering high-impact product experiences.
• Deep expertise in design thinking, user research, product development, and innovation methodologies.
• Understanding of region specific technological and payments trends, regulations, filters out fads, and inform strategic innovation
• Strong leadership and influencing skills, with the ability to align diverse stakeholders around a shared vision.
• Demonstrated success in partnering with Product and Engineering leaders in agile environments.
• Excellent storytelling and communication skills, able to translate vision and insights into action.
• Proven track-record in running "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Preferred Qualities
• Experience working in a global or matrixed organization.
• Familiarity with payment industry and B2B2C environment .
• Passion for creating experiences that drive measurable user and business value.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online