VP, Logistics & Customer Service

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Description

As the Vice President of Logistics & Customer Service, you will lead and evolve a world-class supply chain and service experience across North America. This executive-level position is accountable for the end-to-end strategy, performance, and innovation of our multi-site logistics network and customer service operations. You will lead transformation initiatives, strengthen partnerships with 3PL providers, and drive an integrated service model that aligns operational excellence with customer-centricity. Your ability to influence cross-functionally and deliver measurable business outcomes will be key to advancing FBIN’s competitive advantage.

Position location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness and recreation.

Strategic Leadership & Transformation

• Develop and execute the strategic roadmap for logistics and customer service excellence aligned with overall supply chain and business objectives.
• Serve as a thought leader and change agent in optimizing logistics, service delivery, and operational scalability to support growth and efficiency targets.
• Oversee large-scale network transformations including site expansions, consolidations, new capability deployment, and automation.

Logistics Operations

• Provide executive leadership for all FBIN-owned and 3PL-managed distribution centers across North America.
• Ensure consistent service levels, operational KPIs, cost containment, and continuous improvement aligned with Lean and safety principles.
• Own capital planning and long-range facility strategy to meet evolving demand and product complexity.

Customer Service Operations

• Lead the Customer Service organization focused on delivering best-in-class support, proactive issue resolution, and a seamless end-to-end customer journey.
• Design and implement scalable support models, digital tools, and self-service capabilities to enhance responsiveness and customer satisfaction.
• Partner with Commercial, IT, and Supply Chain stakeholders to drive a service culture that builds loyalty and trust with internal and external customers.

Organizational Leadership

• Develop, mentor, and inspire a high-performing leadership team across logistics and customer service functions.
• Champion inclusion in talent development and team dynamics.
• Foster a culture of accountability, engagement, and continuous improvement across all operations.

Compliance & Risk Management

• Ensure full compliance with safety, OSHA, EPA, and other regulatory requirements across facilities.
• Manage risk mitigation plans for logistics disruptions, safety incidents, and customer escalations.

Qualifications

• Bachelor’s degree required; MBA or advanced degree strongly preferred.
• 15+ years of progressive leadership in supply chain, logistics, distribution, and/or customer service roles.
• Experience leading multi-site operations, including both in-house and 3PL environments.
• Proven success in leading transformational initiatives at scale, ideally in a manufacturing or consumer goods company.
• Strong business acumen with ability to translate strategic goals into operational plans.
• Familiarity with Warehouse Management Systems (WMS); SAP experience is a plus.
• Demonstrated ability to build trusted partnerships and influence at all organizational levels.
• Willingness to travel up to 30% domestically and internationally.

Additional Information

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