***This is a remote position with a preference for candidates in the Central or Mountain time zone***

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Senior Manager, Owner Relations you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Owner Relations team reporting to the Director of Owner Relations, you will help support Hilton's small-to-medium-sized ownership groups. You will focus on ensuring accountability for Hilton's Customer Promise by guiding improvements in guest experience, product quality, review site scores, and market share. The Senior Manager will work with the Director in daily operations and special projects, working collaboratively across teams to enhance owner support and engagement.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Provide efficient, customized, and responsive support through phone, email, and Salesforce, ensuring issue resolution for small and single-unit owners and operators.
• Create and facilitate webinars, email campaigns, regional owner meetings/trainings, and initiatives to increase the adoption of Hilton's self-service tools and subsequently improve performance and the guest experience.
• Advocate for small owners and above property teams within Hilton by collecting insights, identifying common challenges, and sharing feedback with Hilton partners and senior leadership.
• Work side by side with the Director of Owner Relations in managing initiatives, conducting virtual portfolio reviews and preparing for Owner events such as above property training and in-market meetings.

How you will collaborate with others:

• Partner with other Owner Relations teams and numerous enterprise Hilto