Commercial Management Associate – East Coast Portfolio (Based in McLean, VA)

About Trinity Property Consultants

At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

The Opportunity

As the Commercial Management Associate, you'll be the backbone of our East Coast commercial operations—ensuring tenant satisfaction, maintaining accurate financial records, and supporting leasing and marketing efforts. 
 
Compensation: $70K to $90K, based on experience, plus potential to earn quarterly performance bonuses! 
 
Office Location & Travel: This role is based out of our East Coast Regional Office in McLean, Virginia. The position requires periodic travel—up to 50%—to properties throughout the East Coast region and includes being on call for property-related after-hour emergencies. 

What You'll Own 

Tenant Relations & Customer Service

• Serve as primary contact for commercial tenants; resolve inquiries and complaints.
• Assist with operational needs and coordinate grand openings/events.
• Communicate and follow up on maintenance requests.

Financial Management

• Accounts Receivable: Collect/post rent, maintain ledgers, issue default notices, coordinate with legal.
• Accounts Payable: Process invoices, reconciliations, and allocations.
• Review tenant ledgers monthly; contact tenants on account status.
• Develop annual budgets and complete CAM reconciliations.
• Prepare/review financial data for leadership meetings.
• Submit reclasses, approve expense reallocations, and reconcile credit card monthly.
• Approve Commercial AM Report and Conservice billing.

Leasing & Marketing

• Support leasing via social media, web, and direct marketing.
• Track/manage TI allowances; ensure timely, budget-conscious completion.
• Prepare Welcome Letters, keys, and move-in/move-out documentation.
• Enter tenant data into Yardi and assist with Commercial Café registration.

Vendor & Operations Management

• Manage vendor relationships: onboarding, scheduling, insurance compliance.
• Coordinate repairs, deliveries, and special cleaning services.
• Order supplies, maintain inventory, and notify tenants of site work.
• Support concierge-level services.

Property Oversight

• Conduct property inspections at least twice annually.
• Collaborate with onsite teams for tenant support and parking issues.
• Develop and facilitate tenant event schedules.
• Travel to acquisitions pre- and post-closing to assess operations.

Collaboration & Reporting

• Work closely with Leadership, Brokers, Lease Admin, Construction, and Asset Management teams.
• Attend meetings and provide commercial updates.
• Prepare operational, financial, and leasing reports as requested.

Other Duties

• Maintain professional appearance.
• Complete additional tasks as assigned by Supervisor.

What You Bring

• Superior customer service
• Ability to handle a high volume of work
• Strong written and verbal communication skills. 
• Administrative and organization skills
• Solution focused goals in conflict resolution
• Time management skills and ability to prioritize tasks

Qualifications

• Experience: 4+ years of experience in commercial management or commercial operations.
• Education: High school diploma or equivalent required. Ability to perform intermediate to advanced mathematical functions.
• Tech Proficiency: Intermediate to advanced skills in MS Office (Word, Excel, Outlook), Internet navigation. Experience with Yardi and SharePoint strongly preferred.

Requirements

Physical demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus.  Must possess the ability to detect auditory and/or visual alarms and be available to work fle