Assistant Director, Enterprise Application Systems

Position Title Assistant Director, Enterprise Application Systems About the University

Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

About the Department The Enterprise Application Services Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

 Enterprise Application Services (EAS) at Western Washington University is committed to the implementation, management, maintenance, and ongoing enhancement of the university’s enterprise systems. EAS supports the institution’s essential administrative information processing requirements, ensuring these systems are managed efficiently and securely. The applications overseen by EAS may be delivered as SaaS solutions or hosted on-premises. 

 

About the Position Reporting to the Director of EAS/ITS, the Assistant Director of Student & Faculty Systems supervises the Student & Faculty Systems Team (SFS). This position is vital in ensuring the maintenance of essential campus applications, spearheading initiatives, and engaging with stakeholders to develop technical and functional solutions.

 

Key responsibilities include:

 

• Directs staff, establishes priorities, reviews deliverables, analyzes departmental workflow, sets deadlines, and develops standards.
• Consults with users, managers, vendors, and technicians to assess system requirements and functionality.
• Together with other supervisors, evaluates technology and campus needs and recommends improvements to stakeholders and the University.
• Participate in campus-wide IT projects.

• Management and Support (50%)
  • Directs the Application Support Team on system configurations based on the department's business processes. Responsible for assigning employee workloads, priorities, and work expectations to ensure appropriate personnel are available to support enterprise-wide applications and projects that align with the University's Strategic Plan, Vision, and Strategic Goals. Applications Support includes, but is not limited to:
    • Banner Admin: Student, Admissions, and Financial Aid
    • Banner Self-Service: Student, Registration, Financial Aid, and Faculty
    • Banner Communication Management (BCM)
    • Slate CRM
    • Degree Works
    • DataTransfer
    • OnBase (Admissions, Student documents, and Financial Aid documents)
    • Evisions Argos Reporting
    • Western Student Data Warehouse
    • Federal Systems: EdConnect, Federal Processing System (FPS), National Student Loan Data System (NSLDS)
    • National Student Clearinghouse (NSC)
    • Parchment
    • Canvas
    • 25Live
    • Curriculum and Catalog (Modern Campus)
  • Management duties include:
    • Directing, hiring, and training employees
    • Aligning resources with the PM