About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $13 billion – on behalf of over 800,000 creators and rights owners. 

Title: Manager, CMO Relations 
Department: International Operations 
Job Location: Washington, DC or anywhere (Continental US) (Employees who reside within a 60 mile radius of the Washington, DC office are expected to be onsite on Tuesdays and Wednesdays).
Report to: Sr. Manager, International Operations 
Supervisory Role: No
FLSA Status: Exempt

Position Summary:

SX International team manages relationships with collective management organisations (CMOs) around the globe. They are responsible for instructing and acting upon the agreements that SX holds globally to collect revenue for our members when their music is used internationally.

At SoundExchange, as a International Relations Manager you will be responsible for maximizing the revenue collections for a portfolio of CMOs. This is an exciting role that includes becoming the lead on a territory and CMO and includes managing the day-to-day relationship and related activities. This includes coordinating operational activity for that CMO with other departments at the company, providing analysis, delivering data and adding value whilst seeking opportunities to increase and drive revenue for our SoundExchange members. This role will work closely with the Senior International Operations Manager and to take ownership of revenue generating activities and lead on specific areas of work including analytics and/or other special projects as required.

Essential Functions:

• Manage a portfolio of CMOs to and all the related operational exchange activity
• Manage the day-to-day relationship with the CMO including regular touchpoints and virtual meetings.
• Develop revenue generating strategies for consideration by management; once approved, design and implement relevant tasks to support delivery.
• Undertake planning for management of a portfolio of CMO Accounts, including budgeting and forecasting of revenue for $5m+
• Undertake the required activities to accurately, timely, and successfully process the international royalties in our distribution engine
• Receive and deliver playlists, repertoire submissions, mandates, feedback files and distribution statements.
• Develop a knowledge and documentation base for the CMOs and provide expertise to internal teams on the CMOs
• Carry out data manipulation and data activities to support revenue generation and resolution of queries from members

Required Knowledge, Skills, Abilities (KSAs):

• Understanding of key concepts related to music repertoire ownership is mandatory
• Able to follow and develop data quality standards, metrics, and audit procedures
• Able to synthesize complex documentation for relevant facts to apply to collection strategies including contracts and other publicly available information
• Relationship management experience with external partners
• Experience with working with relational databases required
• Strong aptitude for working with computer systems – exceptional Excel skills required.
• Excellent written and verbal communications and presentation skills
• Able to adapt communication style to suit the audience
• Exceptional attention to detail and highly organized
• Strong independent work ethic and team player
• Proven solid analytical and problem-solving skills
• Able to excel in an agile, collaborative, dynamic and fast-paced environment
• Able to quickly gain proficiency with unfamiliar systems and processes
• Able to multi-task and manage multiple high priority projects
• Exposure to analytics and data mining methods is a plus
• Ability to work with people at all organizational levels
• Flexible attitude to work and prepared to go the ‘extra mile’ to achieve tasks, objectives and targets
• Bilingual in Spanish, French, Portuguese or another language  a plus

Required Education, Certifications/ Licenses, Related Experience:

• A minimum of 4 years work exp