Customer Care Consultant - Weaverville, NC - Starting October 2025

General information

Career area Customer Care Work Location(s) 108 Monticello Road, NC Remote? No Ref # 20278 Posted Date 07-24-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In this department, you will be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center. Associates joining the Contact Center team will start serving customers on inbound phones. Along with that, you will be developing a career at a company that invests in its people.

Working with a team of premier customer care professionals, you will help your customers with the support they need. The communication tools you will have at your fingers will include channels such as inbound calls, outbound calls, and messaging.

• Making the ordinary extraordinary for our customers, corporate partners, communities, teammates, and investors.
• Develop your skills by learning the role of a Contact Center associate, while given the opportunity to advance your career through Ally’s various development programs.

Class Details:

• Start date: Monday, October 27th
• Compensation: $23/hr. + Monthly Incentives
• Mandatory (4) week training program (In-office)
• Work Schedule after training is completed (3 days in-office & 2 days remote):
• Shifts can range with a start time of 8am to an end time of 8pm EST (Monday – Sunday)

The Work Itself

• Deliver a world-class experience for Ally's customers during every interaction.
• Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly demeanor.

The Skills You Bring