Senior IT Support Engineer

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

THE ROLE

As Senior IT Support Engineer at Sotheby’s, you will act as the lead onsite IT technician in our NYC offices while collaborating with a team of contracted engineers from our managed service provider. As a hands-on engineer as well as a lead for improvement projects, the role will require someone with the technical acumen to assist with a broad scope of technical challenges, and the willingness to address a range of IT needs both simple and complex.

Through an IC role, applicants should be well-suited to work autonomously while setting standards for other engineers and communicating regular updates to departmental leadership. This will be NYC’s first directly-employed IT engineer role, and as such, successful candidates should be adept at creative problem solving and have experience with managed service or staff augmentation team structures.

RESPONSIBILITIES

• Provide day-to-day technical support to our colleagues (deployment and break/fix items) including the support of PCs, Macs, phones, printers, basic network hardware, and audiovisual equipment
• Image, deploy and manage PC, Mac, and iOS devices using Microsoft InTune
• Administer FreshService, our ITSM/ticketing tool, and other enterprise systems and SaaS solutions
• Assist in identifying and recommending new technology solutions while influencing and working with global standards
• Work directly on a team with contracted engineers while identifying areas for technical and process improvements
• Pair with Network Engineers on migration to SD-WAN and Cisco Meraki
• Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
• Provide occasional “white glove” service for Onboarding and Offboarding while working with IT and HR leadership to improve the related processes
• Assist in the tracking of inventory and selecting new hardware for procurement
• Lead the technical production of our public-facing live-streamed auctions with guidance from our Global Auction Production Manager
• Provide technical support for those sales which includes telephony, networked printers, and the use of proprietary systems to stream sales video
• Travel regionally to support Sotheby’s sales and to assist with hardware upgrades and urgent requests as needed.
• Maintain high standards of ethics and integrity and adheres to legal, compliance and information security requirements.
• Occasional travel to our satellite office, gallery, and warehouse locations in the NYC area

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 5 years experience of end user support in a global IT environment with at least 2 years managing technical projects.
• Experience working in a startup or other quickly-evolving environment where you have developed innovative solutions while also addressing simpler functional IT needs
• Proven ability to work alongside contractors and consultants - this will be the first IC IT engineering role in NYC employed directly by Sotheby's
• Experience in IT project planning and oversight including allocation of resources and budget
• Basic understanding of network protocols and architectures
• Working knowledge of Active Directory administration
• Strong communication skills with a paired ability to work autonomously
• Takes personal responsibility to make decisions and has a bias for action within established corporate and global IT guidelines
• Someone who challenges the status quo, proposes new ideas and implements solution and acts as a willing change agent
• Experience with the technical production of live-streamed events using a networked audiovisual technologies
• Skilled in creating simple internal process documentation and training materials
• Flexibility to adjust schedule to accommodate night and weekend sales

The proposed base salary for this position ranges from $90,000-$125,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including rele