Global Head of Fulfillment

About Formlabs:

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. 

Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Your Impact: 

Our Global Customer Fulfillment team is critical to our success, ensuring seamless delivery of our innovative 3D printing solutions to thousands of customers worldwide. We are looking for a Global Head of Customer Fulfillment who is passionate about operational excellence, data-driven decision-making, and continuous improvement. In this pivotal role, you further develop our distribution ensuring a positive customer order fulfillment process and you will lead the strategy leader of our global distribution network, directly impacting customer satisfaction and business scalability.

In this role you are expected to be the leader of the customer fulfillment team for the organization. You lead the team, you start initiatives, you manage internal stakeholders, you own vendor relationships, you have a helicopter view while also owning operational tasks. A critical aspect of this role is defining, tracking, and optimizing key performance indicators (KPIs) for the team and our third-party logistics partners. You will report to the COO and will manage a team of >10 people.

What You’ll Do:

• Strategic Leadership: Develop and execute a comprehensive global fulfillment strategy that scales with Formlabs' rapid growth, ensuring efficient internal and external processes.
• Customer Experience Champion: Think of fulfillment as a product and an important part of customer journey that can create competitive advantage. Ensure a best-in-class service experience.
• End-to-End Flow Management: Oversee and optimize all aspects of inbound and outbound product flow, from supplier to end-customer, across a complex international network.
• Cross-Functional Supply Chain Enablement: Partner closely with internal teams, including (but not limited to):
  • Materials (Spectra): Provide critical support for inbound transportation, warehouse logistics, and direct-to-customer parcel shipments.
  • Global Trade & Compliance: Develop and implement strategies to mitigate tariff costs and ensure compliance across the supply chain.
  • Procurement & Sourcing: Lead vendor management (RFP/RFQ) initiatives for logistics services, optimizing both cost efficiency and service levels.
• Process Automation: Drive automation projects within our ERP (NetSuite) and fulfillment systems to support the company's ambitious growth targets (doubling in size over 3 years) while maintaining lean operational resources.
• Inventory Excellence: Own and improve global inventory management, accuracy, and cycle counting programs to minimize discrepancies and optimize working capital.
• Logistics Optimization: Design, implement, and continuously refine local and international shipping strategies to enhance speed, reliability, and cost-effectiveness.
• Performance Measurement & Reporting: Establish metrics and reporting mechanisms to track team and vendor performance, providing clear, data-driven updates and strategic recommendations to senior leadership.

About You:

• Leadership & Experience:
• Minimum of 7 years of progressive leadership experience in global operations, supply chain, warehousing, or transportation, preferably within a high-growth or e-commerce environment.
• Demonstrated success in building, leading, and mentoring high-performing teams, fostering a culture of accountability and continuous improvement.
• Operational Expertise:
• Deep understanding of end-to-end global supply chain processes, including freight shipping, logistics, and multi-node distribution networks.
• Proven track record of optimizing operational efficiency, reducing costs, and improving service levels.
• Proficiency in leveraging data analytics, spreadsheets, and database tools for informed decisio