Senior Representative - Impounds

General information

Career area Collections Country United States Work Location(s) 12850 W Gran Bay Pkwy, FL State Florida City Jacksonville Remote? No Ref # 21395 Posted Date 12-19-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This position offers the opportunity to thrive in a fast-paced environment with a substantial workload. Core responsibilities include reviewing accounts upon receipt of impound and seizure notices, negotiating fees with impound lots and external counsel, and assessing the cost-effectiveness of securing units. In this role, you will communicate regularly via email and phone with a diverse range of stakeholders, including suppliers, customers, impound lots, dealers, seizing agencies, and insurance companies. You will be responsible for executing multiple documents and responding promptly to incoming inquiries. Success in this position requires exceptional organizational skills, critical thinking, analytical abilities, and the capacity to identify and escalate potential risks as needed.

The Work Itself

• Preferred knowledge of Ally systems with expert data entry and word processing skills
• Ability to work in a fast paced, high-volume environment w