Patient Care Representative

Description

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a Patient Care Representative (PCR) who will be the initial point of contact for patients and serve as the “face” of the practice.  The PCR’s primary role is to manage patient check-in and/or check-out with the utmost courtesy, respect and professionalism.

General Duties and Responsibilities:

• Greeting patients and checking them in
• Answering phones
• Scheduling appointments
• Verifying of insurance
• Strong written and oral communication skills
• Critical thinking skills
• Understanding medical terminology
• Ability to operate basic office equipment and other general office duties as assigned
• Ability and willingness to cross train throughout the department

Requirements

• 1-3 years of recent clerical and administrative experience in a medical setting
• Excellent Customer Service Skills
• High School Diploma or GED required

Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.