Manager, Clinical Program

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

What We Offer 

• The compensation for this position can be up to $122,345.50 annually.  Compensation will vary based on qualifications, skills, experience, and geographic location.  The salary range may also vary if you reside in a different location than the location posted.  
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!   
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

About Program:

Santa Cruz Outpatient program provides strength-based, family-centered, integrated, accessible, culturally and linguistically appropriate behavioral health services to Santa Cruz County children/youth ages 0-20 and their families/caregivers in order to promote health and resilience.

JOB SUMMARY

Schedule: Monday through Friday from 9am to 5pm with flexibility.

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.  

RESPONSIBILITIES and DUTIES

1. Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.

2. Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices. 

3. Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.

4. Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.

5. Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs. 

6. Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards . 

7. Leads and manages change.

8. Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.

9. Manages to ensure fiscally viable programming.

10. Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.

11. Ensures effective quality clinical services delivery for assigned youth and families.

12. Provides effective crisis and risk prevention and management. 

13. Partners with county referring departments, agencies and the community to ensure comprehensive care.

14. Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.

15. Ensures clinical documentation and quality assurance meets both