Senior Principal Lead, Franchisee Selection

Overview

The Sr. Principal Lead, Franchisee Selection is responsible for making franchisee selections for Chick-fil-A Restaurant franchise opportunities while honoring Truett Cathy’s legacy. The Sr. Principal Lead, Franchisee Selection discerns if the candidate is prepared to lead a world class profitable restaurant according to the values and purpose of CFA, deliver Remarkable guest experiences, and positively influence others.

The Sr. Principal Lead, Franchisee Selection is responsible for an average of 25 selections of New Operator candidates and the selection of Relocating and Multi-Restaurant Operators that generate and average of $250M in sales each year.

 

The Sr. Principal Lead, Franchisee Selection leads and/or co-leads the selection process for a specified region and partners with Field Operations Region leaders to make all selection recommendations. They also lead the communication strategy and initiatives to senior leaders and the Operator Selection team.

 

The Sr. Principal Lead, Franchisee Selection is an active member of an Area Support Team, a regional team, and a Regional Leadership team to help think strategically about the current and future impact of selection decisions. They have strong partnership and influences decision making with the Field Operations Region Team Directors and/or Regional Leaders.

 

The Sr. Principal Operations Lead/Franchisee Selection has market insights that allows for a strong understanding of how decisions and selections impact the overall business and shares this insight with Regional Leadership. The Sr. Principal Lead, Franchisee Selection is often sought after for knowledge beyond selections.

 

The Sr. Principal Lead, Franchisee Selection represents the Franchisee Selection team as a subject matter expert/liaison with cross functional teams (formal, informal, working team, project team) throughout the organization.

 

The Sr. Principal Lead, Franchisee Selection perspective is considered crucial when stakeholders are making decisions. The Sr. Principal Lead, Franchisee Selection is experienced in selection and business challenges and partners with leaders across the organization to offer solutions based on knowledge and experience.

 

The Sr. Principal Lead, Franchisee Selection brings a partnership mindset to the Operator Selection Team, developing relationships, rapport, and trust. They play and active role on the team to influence department and team initiatives. He/she partners with Operator Selection leadership to influence strategy and direction for the department.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Responsibilities

Selection Process Lead

• Utilizes parameters of organizational processes, systems, and policies to influence and make decisions
• Creates an effective workflow that coordinates tasks and functions within a selection timeline toselect the best Operator for each Restaurant
• Consistently monitors and evaluates selection process and implements changes as needed
• Drives and contributes to initiatives and processes within CFA and Operator Selection• Develops solutions to overcome potential obstacles to successful implementation of initiatives
• Leads the team (functional & regional) through challenges with adaptability, resilience and expertise while encouraging healthy tension
• Exhibits transformational leadership by identifying the needed change, creating a vision, and executing the change in tandem with committed members.
• Gets results by crystalizing the goal and vision and aligning members
• Develops contingency plans to deal with unexpected situations in the selection process
• Conducts benchmarking and best practices to support continuous improvement
• Recognizes emerging patterns, makes connections among data and issues, and appropriately reacts
• Communicates strategy and initiatives to senior leaders and staff

 

Regional Selection Influencer

• Has a strong understanding of Regional strategic needs and how they can provide support and add value
• Is fully prepared and participates in all Region meetings and provides input on selection and business topics
• Understands all organizational, Region initiatives, and roll outs and attends appropriate training to ensure understanding and knowledge of subjects
• Proactively analyzes specific selection and business challenges and offers solutions based on best practice and business knowledge
• Has market insights that allows for a strong understanding of how decisions and selections impact the overall business
• Is engaged in and sought out for knowledge beyond selections