Peer Learning Support Aide (UAGC Student Only) (Remote)

The Peer Learning Support Aide (UAGC Student Only) for the University of Arizona Global Campus (UAGC) is a part-time student-employee position reporting to the Sr. Lead Learning Support Specialist. The Peer Learning Support Aide role provides academically successful students an opportunity to gain valuable training and real-world teaching experience as a general education academic tutor. The included training focuses on 1:1 teaching and learning, collaborative learning, valuing individual differences, active communication, and time management.  The Peer Aide will also gain hands-on experience in usability evaluation, digital content review, and student-centered design, building practical skills that are highly transferable to academic and professional settings.

Peer Aides provide timely, positive, and supportive assistance to first-year UAGC students to help them achieve their academic goals and overcome academic obstacles Peer Aides also evaluate learning resources from a student-user perspective and provide actionable recommendations. Peer Aides are part of a community of students supporting students.

Visa sponsorship is not available for this position.

Duties and Responsibilities:

 Peer Tutoring

• Completing online, asynchronous peer tutor trainings and applying any supervisor feedback to future tutoring sessions. 

• Working 1:1 with first-year UAGC students through Zoom, email, or phone to provide positive and supportive course- and assignment-specific help while effectively applying peer tutoring best practices.

• Remaining knowledgeable of the applicable course expectations and assignment prompts provided.  

• Keeping up-to-date records of student interactions and common student challenges.  

• Attending 1:1 meetings with supervisor, as scheduled. 

• Ensuring timely attendance at all scheduled shifts. 

• Practicing academic integrity with students. 

Learning Support Improvements

• Performing usability reviews of Learning Support platforms, including the Library and Writing Center websites, and other student-facing resources from the perspective of a new or returning student to identify navigation challenges, confusing language, barriers to access, and assess overall usefulness.

• Sharing concise written summaries and recommendations that highlight opportunities to enhance the navigation, clarity, accessibility, and effectiveness of student learning support resources.

• Performing additional projects and duties as assigned. 

Knowledge, Skills, and Abilities (KSAs): 

• Knowledge and experience using Zoom and Microsoft Office 365 programs such as Outlook, Word, and Excel. 

• Ability to quickly learn additional software programs and platforms. 

• Strong oral and written communications skills with strong knowledge of English grammar, punctuation, mechanics, and language usage skills.

• Excellent problem-solving, analytical, and customer service skills.

• Strong knowledge of APA style.

• Ability to evaluate online content from a student perspective and communicate observations clearly and constructively.

• Comfort providing feedback on digital resources, webpages, or student support materials.

The job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications:

• Currently enrolled UAGC student in good academic standing. 

• Successful completion of first-year courses GEN 101, GEN 102, GEN 103, GEN 104, and ENG 121 (or have transfer credits of equivalent courses) with a minimum grade of a B+ in each of these courses. 

• Able to work 5-10 hours per week. 

Preferred Qualifications:

• CHAMPS mentor experience (current or past).

• Enrolled in an Education program. 

• Able to commit to a minimum of 1 year in the role.

• Experience providing peer feedback, mentoring, tutoring, or usability insights in academic or co-curricular contexts. 

Additional Information: 

UAGC Student Applicant Only Role

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U