Senior Learning Content Development & Strategy Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Senior Learning Content Development & Strategy Manager

We are looking for an initiative-taking doer to help grow our Enablement program. In this visible, multi-faceted role you will partner closely with the Director of Client Services (CS) Enablement to build and amplify learning material and supporting programs - for now and for later! 

You embrace working autonomously and ambitiously, taking the lead when it comes to owning and driving outcomes.  You enjoy building content and programs from scratch and crowd-sourcing to fill in gaps.  You like digging into opportunities with discipline and completing projects in a highly technical, fluid environment.  You help make change happen with an organized approach and dead-line driven mindset because you love to have an impact. 

The audience for whom you will create deliverables and work closely with include teams of technical experts who fully support and advise customers on how to use and implement our technology. 

Learning Content Development and Framework Architect

• Collaborate with subject matter experts and leadership from Client Services, Product, and Engineering to identify needs and take action
• Develop new hire onboarding and ongoing educational content to support a strong foundation and advanced knowledge of Tools, Processes and Products
• Use your endless curiosity to become a Subject Matter Expert who thrives in creating content that helps others succeed throughout their Fastly journey
• Ideate, curate and iterate to create the most impactful learning frameworks for short and long term goals 
• Demonstrate thought-leadership with proactive recommendations and creative solutions
• Create in multiple ways: Google Slides, Confluence pages, Workbooks, Playbooks, Job Aids, Camtasia  
• Align with Sr. LMS/elearning Manager for projects and deployments

Project Management

• Own and influence cross-functional relationships to align and lead initiatives 
• Proactively assess gaps and incorporate feedback loops via surveys and focus groups for the purpose of process improvement
• Research, evaluate and implement solutions that address needs, delivered in a way that resonates with our audience
• Analyze data to problem solve and ensure measurable results

Content Management

• Apply your attention to detail toward the organization of our documentation, tools,  business processes, and learning content 
• Assist in auditing of current reference materials for Client Services teams
• Partner with stakeholders to address existing content gaps and make recommendations to further build a resource library

Delivery

• Facilitate and moderate virtual calls and trainings as needed
• Assist in the scripting and recording of content when it makes sense
• Coordinate with Subject Matter Experts to deliver trainings that supplement Enablement efforts

Work Hours: This position will require you to be available during core business hours.

What We're Looking For

Basic Qualifications:

• BA/BS degree or equivalent experience in L&D, Project Management, Technical Training
• 10+ years of related experience in a senior level capacity, optimally in a high-tech environment
• Proficient translation of learning needs into engaging user-centered experiences
• Highly detail and results oriented
• Effective problem-solving and analytical skills
• Demonstrated ability to multi-task and manage priorities and projects
• Effectively manage work during times of ambiguity and change in an agile environment
• Strong meeting facilitation and presentation skills
• Reliable and able to work under time constraints to meet deadlines
• Ability to clearly communicate across levels of the organization in writing, verbally and interpersonally

Work Location(s) & Travel Requirements

 

Preferred locations for this position are:

• Denver, CO
• Culver Ci