Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Engineering & Science

Position Summary

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of This field engineering position within the Quality Assurance division is responsible for managing product evaluation tires and providing early warning and technical assistance to internal and external customers in Iowa, Nebraska, South Dakota, and Kansas.

The Field Engineer provides pre-sales technical expertise to the sales team and customers during the sales process; installs and demonstrates the organization's products at customer sites; collaborates with sales teams to develop and recommend products and services to meet customers' requirements; and maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services. This position works under limited supervision; understands and applies engineering principles and practices; and determines courses of action based on guidelines, and modifies processes and methods as required. This position plans own work, assesses own progress, and adjusts efforts to meet goals; is accountable for meeting own targets which impact the immediate work area; conveys information to occasionally divergent audiences that may require some persuasion; requires objective review of difficult work problems obtaining cooperation or approval; and understands and communicates complex information.

Responsibilities

Market Quality

• Monitor product performance in the field – search, identify and pre-qualify evaluation users. Initiate, track, report and follow up on field evaluations of prototype, in-line, and competitors' commercial products. Determine and confirm product performance in the field for product development purposes. Investigate and initiate new product requests based on field evaluation and market awareness.
• Inspect tires for warranty consideration – conduct on-site warranty adjustments at dealer locations. Direct interface with dealer personnel on warranty items. Create and issue return tire reports.
• Participate in surveys – coordinate and participate in surveys for information on current product performance and usage in the field.  Coordinate and collect tires for regional tire surveys.
• Deploy mobility solutions/Technology to better understand effect on variation in field validation testing

Service Quality

• Attend and assist at Texas Proving Ground events, regional drive and learn events, and new tire product launches. 
• Complete special projects as directed by Region Manager, Nashville Sales Engineering, Americas Technical Center.
• Provide technical expertise to fleets, dealers, and sales force – respond to fleets, dealers and sales force technical assistance and training requests. Provide Sales Department with evaluation results of current products vs. competition. Participate in and present technical presentations to outside professional organizations at meetings and trade shows. 
• Grasp customer's operating condition with quantitative data, to maximize product value by tire centric service proposition, for each customer.

Preferred Qualifications

• Bachelor’s degree in mechanical engineering
• At least 2 years of work experience in tire or automotive industry
• Customer service experience

Minimum Qualifications

• Bachelor’s degree in engineering or related technical field
• At least 2 years of relevant experience

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because wh