Service Delivery Manager - San Jose

Service Delivery Manager - San Jose1The Service Delivery Manager at Jade Global is responsible for ensuring seamless service delivery by managing day-to-day operations, driving service excellence, and maintaining strong customer relationships. This role partners closely with delivery, practice, and account teams to ensure commitments are met and customer satisfaction remains high.Key Responsibilities- Manage end-to-end service delivery and ensure adherence to SLAs and KPIs.- Serve as the primary escalation and communication point for clients regarding service performance.- Coordinate with cross-functional teams to resolve issues and maintain delivery quality.- Conduct regular service reviews and track operational metrics.- Drive continuous improvement initiatives to enhance efficiency and customer experience.- Maintain documentation, compliance, and governance standards across delivery operations.Qualifications- 5+ years of experience in service delivery or operations roles within IT/consulting.- Strong stakeholder management and communication skills.- Ability to manage escalations, multitask, and work in a fast-paced environment.- Familiarity with ITIL/Service Management processes (certification preferred).