Initial Posting Date:

05/21/2024

Application Deadline:

/

Agency:

Employment Department

Salary Range:

4,138.00 - 5,747.00

Position Type:

Employee

Position Title:

Career Coach (BES2) – Permanent Opportunities in Bend and Redmond – Spanish/ English Bilingual Required *OPEN UNTIL FILLED*

Job Description:

***This posting will remain open until filled. Applications will be pulled every week for review. We will pull the first round of applications starting Monday, June 3rd, 2024. *** 

REQUIRED: This position is bilingual English/Spanish. You must be fluent (read, speak, and write) in English and Spanish to meet the special qualifications of this position.

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our amazing WorkSource Oregon team!

What You Will be Doing:

As an Employment Specialist, you will provide high-quality services in-person to individual Oregonians and employers seeking assistance from WorkSource Oregon (WSO). Services provided may include Exploratory, Career, Training and/or Business Services. In this role you will:

• Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.

• Provide referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.

• Interview a high volume of job seekers; determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.

• Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.

• Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offer comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.

To provide program coverage, travel to other WorkSource Centers and satellite offices is required when business or operational needs are dependent on on‑site activities. An Oregon Employment vehicle may be provided for use to alternate locations.

What We Are Looking For (Desired Attributes):

REQUIRED: Cover letter and resume Attachment. Please understand that if there is no cover letter and resume attached, your application will be graded as non-responsive or incomplete during the screening stage.

• Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.

• Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.

• Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.

• Willingness to Learn and Coachable: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences, and considering alternate courses of action, and finding patterns and order in complex information.

• Commitment to valuing diversity and promoting inclusion.

Required Minimum Qualifications:

Two years providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.

Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or ret