Senior Administrative Assistant

 

Location Designation: Hybrid - 3 days per week 

 

 

 

Role Overview

At New York Life, Agency is the distribution engine of the Foundational Business, built on a career agency model that recruits, develops, and supports more than 12,000 agents. Agency leadership drives field performance and development across 100+ General Offices.

The Senior Administrative Assistant will provide comprehensive administrative support to several VPs in Agency, as well as assist with departmental engagement initiatives and other administrative duties as needed. This role requires excellent organizational and communications skills, strong attention to detail, discretion in handling confidential information, well developed customer service acumen and the ability to multitask and meet demanding deadlines.

What You'll Do

• Serve as a primary point of contact by answering calls, assisting with inquiries, and routing messages as needed
• Provide day-to-day administrative support to the Vice President, including managing emails and maintaining organized files and records
• Manage and coordinate the VP’s calendar, scheduling meetings and helping to prioritize commitments
• Arrange domestic and international travel, including itineraries and logistics
• Prepare, reconcile, and submit travel and business expenses accurately and on time, along with other expense support as needed
• Coordinate meetings and events by scheduling, reserving rooms, setting up Teams or video calls, ordering meals, and preparing materials
• Maintain organized recordkeeping and file management, including document creation, storage, and disposition
• Track and follow up on requests or inquiries to ensure timely and thorough resolution
• Use Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint; Access a plus) and leverage AI (ChatGPT, Copilot) to support daily work and team efficiency

What You'll Bring

• Degree preferred or work experience
• Previous experience in Financial Services is required
• Familiar with the infrastructure of the Foundational Business and can route inquiries to the right place quickly within and outside of the division
• Knows Company policies and procedures and can resolve routine inquiries for staff quickly and correctly
• Demonstrates a strong sense of urgency
• Possesses a clear understanding of priorities
• Good oral and written communication skills
• Must be discreet in handling confidential information
• Must be a team player

 

Pay Transparency

Salary Range: $60,500-$86,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student