Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms, and counsels patients on financial assistance over the phone or by email. Schedules and coordinates patient appointments over the phone or by email, with no patient contact.

In person training takes place on the Medical School campus.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.

• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.

• Reviews schedule for new patients, updating when necessary.

• Calls patients with appointment time reminder, obtaining insurance information and referral forms.

• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.

• Works with others to solve relatively simple problems.

• Assists patients with insurance questions regarding the billing process.

• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.

• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)

Skills:

Financial Information, Insurance, Interpersonal Communication, Organizing, Prioritization

Grade

G04-H

Salary Range

$16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential fu