Front Desk Staff (PT) - The Post

Touchstone Climbing owns and operates 17 climbing gyms across California. But we're more than gyms -- We're a community. 

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

The Post is is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part-time position, working no more than 29 hours per week.

Job duties include but are not limited to:

• • Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
  • Making all visitors feel welcome, answering calls, and responding to emails at the front desk
  • Processing memberships and online transactions
  • Managing calendar reservations
  • Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
  • Selling merchandise and climbing gear in our retail shop
  • Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
  • Maintaining a clean gym, with no cleaning task left undone
  • Support other team members and contribute to a positive team environment
  • Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• • Flexible availability, including evenings and weekends (no exceptions)
  • Friendly and professional demeanor; able to stay calm under pressure
  • Reliable, punctual, and proactive — takes initiative without constant direction
  • Comfortable multitasking and working efficiently in a fast-paced environment
  • Proficient with computers and point-of-sale systems
  • Able to maintain a clean and organized workspace and uphold safety standards
    
    Preferred or Ideal Qualities:
  • Previous experience in customer service, the service industry, or administrative roles
  • Knowledge of climbing terminology and safety practices
  • Current CPR and First Aid certification
  • Genuine enthusiasm for climbing, fitness, and the outdoors
  • Takes pride in creating a positive experience for others
  • Balances teamwork and independence — knows when to take initiative and when to collaborate
  • Eager to learn, contribute to the climbing community, and grow within the role

Starting Pay is $21.00/hour. This is a part-time position, working no more than 29 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer the following benefits for part time employees:

•  Medical FSA -  All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
•  Paid Time Off – Vacation and sick leave provided
•  Free Gym Membership – Access to all Touchstone facilities
•  Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!