Sr. Director, Engagement Lead

The Sr. Director Professional Services – Engagement Lead is a senior, customer facing role responsible for overall success and value realization across multiple Icertis platform and AI implementations at mid to large enterprise customers in HLS, BFSI, TMT, and CGRT industries. This leader orchestrates cross-functional teams, manages executive stakeholder expectations, and brings a pragmatic, consultative, and perspective engagement style across CLM and GenAI-enabled SaaS.​ 

• What You’ll Do 

• Own overall customer engagement success for the duration of the consulting engagement 

• Serve as the primary executive contact and accountable program leader for assigned customers, leading overall delivery, governance, and quality assurance for the Icertis suite of products across one or more accounts.​ 

• Manage scope, timelines, and outcomes across multiple parallel implementations, ensuring alignment to client priorities and Icertis best practices.​ 

• Lead enterprise CLM delivery across multiple customers 

• Oversee end-to-end AI-first delivery of Icertis products to large and complex, multi-stakeholder enterprises. 

• Ensure effective integration planning and execution with upstream and downstream systems such as SAP, Salesforce, and other key enterprise applications connected to CLM.​ 

• Executive and stakeholder management 

• Engage and consult with personas across the customer leadership in Legal, Contract Management, Procurement, Sales, IT, and Business functions to set expectations on product capabilities and roadmap.  

• Drive consultative and prescriptive engagements on how the customer intends to leverage Icertis, calling out risks and managing them with customer engagement.  

• Lead steering committees and governance forums, clearly communicating risks, tradeoffs, mitigation plans, and progress toward business outcomes.​ 

• Gen AI Delivery and Adoption Leadership 

• Use practical experience with Gen AI to help define and shape AI use case deployment across customers. 

• Advise customers on the opportunities and guardrails of Gen-AI enabled enterprise apps and design adoption plans that cater to both the product capabilities and the customer AI-readiness. 

• Provide structu