Office/Production Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Training & development

At Floor Coverings International, we believe that an inviting and positive office environment is crucial to
the growth and success of our local franchise. As a Production/Office Manager, you will play a key role in
facilitating the expansion of our business. Our franchise is locally owned and operated, and we are
seeking an exceptional individual to serve as the primary point of contact for our valued customers.
A new location of Floor Coverings International is currently being established, and we are looking for key
team members to grow our business. This location will be based in San Jose, California and will serve
customers located in West Santa Clara County.
Benefits and Perks:
 Bonus opportunities
 Paid Vacation
 Paid Holidays
 Cell Phone allowance
 Family owned and operated~ fostering a friendly environment. 
 Paid training provided
 Full-time position
 This is an in-person office role that also includes going into "the field"
 Reimbursed gas mileage
 Company provided computer
 Annual Convention to Mexico

Qualifications:
 Previous experience in Office Management (2+ years)
 Customer Experience/Production/Operations Management background
 Strong communication skills (over the phone and in-person)
 Organized, detail-oriented, and proficient in multi-tasking
 Able to work independently without supervision and problem solve
 Proficiency in managing crews, calendars, and salespeople.
 Flooring or related knowledge preferred

Key Responsibilities:
 Maintain strong relationships with customers
 Oversee daily office operations
 Convert & schedule leads to appointments for the sales team
 Support local marketing efforts
 Keep the showroom and office organized and presentable
 Assist in the development, management, and delivery of local marketing tactics
 Meet with sales staff to discuss recent sales and review customer expectations and product
orders

 Order all necessary products for jobs accurately and follow up on delivery
 Schedule the job to meet the schedule of customer and installers
 Communicate start dates and times with installers and customers
 Update customers regularly on installation details
 Daily updates on InspireNet and Asana regarding job status and upcoming schedule via the
Production Dashboard (internal tools)
 Meet in customers' homes for job kick off, final walkthrough, and as needed
 Update the customer ongoing on details of installation
 Discuss and obtain written permission for any changes in contracted work
Compensation:
Best in Industry for this role.
Salary Range: $50,000-$60,000 plus bonus opportunities (negotiable)

If you have a strong desire to manage both people and operations, and if you are looking for an
opportunity to work for a company renowned for its commitment to customer service and integrity,
apply today. Compensation: $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors.  This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams.  If you are a service-minded individual who loves to have fun – we are the company for you! 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.