Business Systems Analyst

OVERVIEW

We’ve got the boldest burgers on the block. From the first day we fired up our grills, we’ve had one thing on our minds: big, bold flavor. We make burgers and sandwiches you can’t help but crave. Our fry game is the best in the business. We’re taking “sweet tooth” to a whole new level. And we’re doing it all at a price that’s hard to beat. Our food and price aren’t the only things we do boldly, though. We develop and train all our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career. We believe in a work culture as fun as our food is delicious. And we reward our hard-working people with everything from trophies to cruises.

 

POSITION SUMMARY

At Checkers and Rally’s Restaurants, the Business Systems Analyst is the liaison between technical and business teams.  This role is responsible for managing changes to corporate business systems for Operations, Human Resources, Payroll, and Accounting.  The analyst will help manage the software development lifecycle from Planning through Maintenance.  The Business Systems Analyst will also function as a subject matter expert providing production support and identifying creative innovations for processes and systems.

  

POSITION ACCOUNTABILITIES

• Liaison between technical and non-technical teams.
• Participate in the SDLC: Planning, Analysis and Requirements gathering, Design, Development, Testing, Deployment, and Maintenance.
• Provide production system support, defect analysis, solution engineering, and correction assistance.
• Coordinate regular system upgrades, refreshes, and testing (unit, regression, and integration).
• Document processes, develop training materials, deliver training to trainers and users.
• Coordinate and host interdepartmental meetings to ensure open communication, participation in the process, accountability, and awareness of changes.
• Assist with technology and vendor assessments.
• Help manage third party consultant activity.

  

QUALIFICATIONS

• Ability to communicate well with a non-technical audience with exceptional written, verbal, analytic, and organizational skills.
• Ability to handle multiple, concurrent tasks and competing priorities in a challenging, fast-paced environment.
• Inquisitive and open to ideas from others. Possess a desire to take initiative, self-motivate, research existing processes, interview users, identify inefficiencies, and pursue optimizations and best in class solutions.
• Independent and determined. Can thrive in a small team environment, willingness to work beyond comfort-zone, break down barriers, and to learn additional systems and processes.
• Understand the Software Development Life Cycle (SDLC).
• Experience working with external technical and functional consultants.
• SAP HCM, Payroll, and/or Accounting systems (SuccessFactors, EC Payroll, and S/4HANA) support or analyst experience is preferrable.
• Familiarity with SAP (BTP, SuccessFactors, EC Payroll, and S/4HANA) integrations.
• Familiarity with SQL databases and queries and Power BI is beneficial.
• Experience using Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).
• Excellent knowledge of Human Resource, Payroll, and/or Accounting business processes.

• Restaurant operations and support experience is preferrable.