GIS Billing Agent - (25-CC-600009-064)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job.  Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.  This job description is not a “contract” between the employee and the Authority.  The job duties and essential functions may be changed at the discretion of the General Manager.

General

 

Job Title: GIS Billing Agent Job Code: PP0111 Supervises Directly: No     New or Revised: Revised Regular or At-Will: Regular Date Last Revised: 1/2/2025 Exempt or Non-Exempt: Non-Exempt Compensation Approval Signature:   Union/ Non-Union: Union Department Name and Division:  CC-Revenue Assurance Salary Schedule:  District Service (DS) Cost Center Code:    600009 Grade: DS11 Essential Position: Yes Reports To: Supervisor, GIS Billing  EEO Code: Paraprofessionals Work Format Hybrid

 

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

 

The GIS Billing Agent is responsible for a myriad of billing functions and specializes in new account creation and activation, maintaining GIS impervious area (IA) and billing data and customer records, dispute resolution, account adjustments, and complex (IA) billing resolution, with a strong emphasis on utilizing the Geographic Information System (GIS) to provide accurate and timely billing. Resolves customer's inquiries and provides information and assistance to customers and Meter Operations and works closely with the Department of Permit Operations to ensure new premises are billed timely and accurately. Maintains impervious area related data in the IADB database and uses GIS/JTX to add or edit such data and then transfer it to the customer billing system to generate customer bills.

 

Essential Duties & Responsibilities:

• Provide customer service, in person, by phone and electronic communication for multiple account management activities such as account creation, account analysis, customer requests, billing inquiries and adjustments, account changes, and other management activities.

• Establishes new premises in customer information system including metering setup and billing.

• Responds to customer inquiries related to IAB and new account creation, communicates IAB related facts and issues to customers, co-workers and other related parties in a clear and concise manner that reflects the Authority's position.

• Analyzes account records, land records and other data for accuracy and updates, resolves substantive issues and problems related to the determination of Equivalent Residential Unit (ERU) billing, and handles requests for data and analysis.

• Processes highly technical data changes in relation to IA, and processes requests in a JTX environment ensuring that quality controls are met for data conversion into the enterprise system.

• Monitors and processes accounts that are held due to impervious related questions and concerns.

•Works closely with the Department of Permit Operations for new account identification and creation, to review building permit lists to determine when properties are being renovated and are eligible for meter removal.

• Updates data records to reflect results of construction changes, new accounts or adjustments reached by investigation or negotiation. Research and interprets source documentation, including correspondence, legal documents, construction plans and other technical documents; interacts with the Office of Recorder of Deeds and the Office of Tax and Revenue for resolution.

• Investigates and processes corrections for premises that are in ESRI but not linked to the Customer Information System.

• Utilizes GI