Senior Manager, Member Engagement

Position Summary...

Sam’s Club is Member obsessed and growing fast. Increasing our Membership base sits at the core of the company’s growth. As Senior Manager of Membership Acquisition at Sam’s Club, you will play an important part in driving Membership growth for years to come. We are looking for a talented, highly analytical leader who will generate and utilize data-driven insights to inform decision-making across membership strategy & performance team. If you are an effective collaborator who is adaptable, strategic, agile, and combines a member-first mindset with a bias for action to quickly drive results for our members and for the business, this role is for you.

Everything starts with Membership at Sam’s Club, and we are looking for a talented leader to sit at the heart of driving membership acquisition & growth at one of the fastest growing, most loved, and most trusted memberships in retail. This position is based in Bentonville, Arkansas.

What you'll do...

What you will do...

• Own and Scale Sponsored Membership Partnerships: Lead B2B end-to-end strategy, outreach, negotiation, and execution for partnerships where businesses offer Sam’s Club memberships to their associates. Develop and manage a robust pipeline across key verticals (e.g., healthcare, education, military), driving scalable acquisition growth from initial outreach through renewal.
• Build High-Impact Collateral and Pitch Materials: Create tailored business cases and presentations for employer partners. Work with MAP, Legal, Merchants, and Marketing to ensure proposals are compliant, compelling, and executable.
• Drive Execution and Project Oversight: Manage partner onboarding and launch coordination across internal teams. Lead initiatives to streamline renewals, automate workflows, and ensure partner success
• Track Performance and Optimize for Results: Monitor campaign KPIs in partnership with the Senior Analyst. Identify conversion gaps, track CAC efficiency, and recommend actionable optimizations.
• Lead Strategic Planning and Performance Reporting: Contribute to MBRs/QBRs and financial planning with data-driven insights. Track spend versus plan, analyze partner outcomes, and inform roadmap decisions.
• Support 3rd Party Direct to Consumer Partnerships: Act as a strategic advisor on affiliate/perks opportunities. Provide input on partner evaluations, offer design, and performance management.
• Cross-Functional Collaboration: Work across MAP (Sam’s Club advertising arm), Finance, Legal, and Merchants to align on executional strategy and partner prioritization.
• Coach and Support Junior Team Members: Guide the Manager and Senior Analyst on tactical execution, strategic thinking, and professional development.
• Champion Process Development: Build and maintain scalable playbooks, outreach models, and performance tracking systems to support growth across all acquisition partnerships.

What You Bring:

• You thrive in ambiguity and are energized by creating structure where none exists — balancing speed with thoughtful execution in evolving environments.
• You bring experience in sales, business development, or strategic partnerships and are confident managing deals end-to-end, from outreach and negotiation through launch and renewal.
• You know how to build and maintain a strong pipeline of partner opportunities, prioritize effectively, and move multiple deals forward simultaneously.
• You are a clear, persuasive communicator who can distill complex concepts into compelling, strategic narratives for cross-functional teams and senior leaders.
• You’re structured and detail-oriented, with high operational standards and a strong sense of ownership in your wo