Third-Party Services Delivery Management Leader

Third-Party Services Delivery Management Leader

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Third-Party Services Deliver Management Leader (TPSDM) is in charge to manage the Operational execution of the activities between the End-to-end delivery countries requirements and suppliers, acting as a Single Point of Contact (SPOC) on behalf of business operations between finance, and the other domains while collaborating and working closely with Vendor Management and Global Procurement – to assure compliance with business objectives. The TPSDM delivers strategic thought leadership on the best models to support HPE business.

Main Responsibilities

• Provide Strategic insights to VP and Senior Leadership as in services heatmap and footprint strategy

• Cultivate close relationships with suppliers and senior resources across all operational teams

• Partners and coordinates closely with internal stakeholder areas (Geo Leaders)

• Develop and maintain execution timelines, gain stakeholder alignment, and execute overall strategy.

• Ability to communicate and articulate supplier performance issues and due diligence items to appropriate parties both internally and externally as required.

• Coordinate with various cross-functional departments to educate and communicate expectations, performance and procedures to supplier managers.

• Communicate to business units and cross-functional teams regarding significant supplier events to foster supplier partnerships

• Collaborate with Delivery Managers, Vendor Management and teams for renewals and changes to existing agreements

• Provide Executive Level briefings to Senior Leadership at regular intervals to help keep them current with changes and performance against existing agreements with vendors

• Ensure high levels of customer satisfaction are accomplished, both internally and externally

Key Skills, Knowledge & behaviour

• Strong financial acumen and track record of achieving budget targets.

• Strong Operational background and ability to articulate impact of policies and procedures on business

• Demonstrable track record of understanding Partner ecosystem and involvement in negotiating and closing global partnership deals

• Experience enabling partner programs in a XaaS/Cloud environment

• Strong commercial awareness with the ability to identify and develop opportunities

• Excellent verbal and written communication skills

Required FY24 outcomes

• Business

  • Understand the scope of current operations performed by third-party partners and subcontractors and propose a plan to streamline it.

  • Build, and lead LTP process to achieve budget for Partner ecosystem, SubK, and HPE subsidies.

• People

  • Build a process of Requisition approval for third party requirement, in collaboration with the Capacity & Capability team

  • Ensure there’s clarity with the Services Experience Delivery community on how to engage with the defined scope above.

  • Simplify process of engagement across HPE Operations

• Customer

  • Ensure the Geo’s are achieving