Associate Director of Employee Technology Support

Job Title: Associate Director - Employee Technology Support

Location: Mumbai/Chicago/Toronto

Reporting To: Head of Technology

Department: Credit Technology

Business Unit: Morningstar DBRS (MDBRS)

Job Summary:

We are looking for an experienced and dynamic leader to setup & shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the Global Service Desk (GSD), user devices and application management.

This is a leadership role, requiring a mix of strategic planning, technical oversight, and team leadership.

Key Responsibilities:

• Build and lead a high performing Employee Technology function. This will include hiring, developing, and managing a team of infrastructure engineers.
• Collaborate closely with GSD to ensure prompt, high-quality support services
• Drive initiatives for end-user experience improvement, automation, and standardization
• Oversee end-to-end endpoint lifecycle management including OS imaging, software packaging and deployment, and patch management
• Lead engineering and administrative efforts across platforms including: -
  • User workspaces that include Azure VDIs and AWS Workspaces (OS image and workspace management)
  • Zoom, Microsoft teams, SharePoint, and collaboration tools
  • File server infrastructure on AWS FSx
  • User devices including Laptops, Mobiles, and iPads
• Manage technical on-boarding/off-boarding processes related to devices and user software environments
• Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team for adoption of standards and meeting security standards

Preferred Qualifications

• 10+ years of experience in IT infrastructure, employee technology; 2+ years in a senior management role
• Proven experience managing and scaling endpoint environments across cloud infrastructure (especially Azure and AWS)
• Hands-on knowledge of OS deployment (Windows/MacOS), patching tools (Intune, SCCM, Jamf) and collaboration platforms (Zoom, Teams, SharePoint)
• Experience overseeing or partnering with service desk operations
• Experience leading cross-functional teams and delivering technology transformation projects
• Bachelor’s degree in Computer Science, Information technology or a related field. Master’s degree or certifications (e.g. ITIL, Microsoft, AWS) is a plus.

What success will mean in this role

• Reduced incident resolution times and automation in user provisioning and software deployment
• Seamless coordination between the service desk and infrastructure engineers
• Secure endpoints and collaboration platform that are scalable to account for a growing business
• High employee satisfaction and enablement feedback/scores

Morningstar is an equal opportunity employer.

About Us

Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world.

Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service.

Morningstar DBRS is the next generation of credit ratings.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health 
  • Comprehensive health benefits (medical/dental/vision)<