Insurance Client Service Manager for Commercial Lines

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Insurance Client Service Manager for Commercial Lines at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Job Profile Summary          

Supervise and direct team of insurance service professionals within designated area of responsibility. Drive success within the team through monitoring performance and productivity, coaching and mentoring teammates, and problem solving.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Serve as subject matter expert for questions and issues related to assigned area.
• Manage team members, including coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
• Build and maintain relationships across internal business units and third party partners.
• Identify team challenges, provide support, and follow through to resolution.
• Serve as "working supervisor," including completion of duties similar to those of direct reports to accomplish the goals of the team.
• Lead and participate in project groups.
• Identify and recommend techniques and practices to improve operational efficiencies.
• Remain abreast of current trends in insurance in order to support creation of an evolving and future- focused delivery of service.
• Generate and analyze reports and take appropriate action.
• Provide support to department manager and/or senior leadership as needed.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent education, training and work-related experience
• Seven years of experience in insurance industry
• Insurance P&C license
• Highly effective written and verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Supervisory experience
• Knowledge of insurance-specific systems and applications
• Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization.

We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

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