Customer Experience Admin - RideNow Goodyear

RideNow Powersports, with over 50 locations nationwide, is looking for an enthusiastic and customer-focused Customer Experience Admin to join our team!

Customer Experience Admin will constantly sample, experience, review, and track every aspect of our customer interactions within our departments and then work with the onsite General Managers, Department Managers, and if need be, the Regional Directors/Teams to…

• Proactively identify, forecast, and eliminate both transactional and experiential pain points for customers in our stores.
• Ensure seamless, transparent, and meaningful communication between departments and customers—before, during, and after every transaction.
• Help establish, monitor, and clearly communicate expectations with customers to prevent confusion and frustration. This includes providing details on timelines, processes, costs, and available options.
• Meet with customers after transactions to gather feedback. Listen carefully, ensure you and your team fully understand their input, and respond with genuine care.
• Assess feedback to determine whether an issue was an isolated occurrence or a potential systemic concern that may require process or policy changes.
• Track and measure progress, ensuring manufacturer CSI/CXI results confirm what you already know—rather than serving as an unexpected revelation.

Qualifications

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership (in a managerial role preferred). 
• A dynamic personality that can clearly communicate with all types of riders.
• Strong communication and customer service skills—both verbal and written.
• Ability to multitask in a fast-paced environment.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.  
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Base Salary plus incentives
• Medical, dental, and vision insurance 
• Employer paid life and short-term disability insurance
• Employee discounts 

Note:
All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.