Client Support Specialist

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Eurofins Genomics LLC offers industrial scale production of DNA/RNA oligonucleotides, Sanger sequencing, clinical testing, wastewater testing, genotyping, and gene synthesis. Eurofins Genomics is the fastest provider in the country for primers and sequencing. 

We are looking for an energetic, organized, and service - oriented individual to provide our clients with a positive experience working with Eurofins Genomics.

The Client Support Specialist responsibilities include, but are not limited to, the following:

• Be proficient with all internal information systems and website
• Represent customer’s voice within our organization
• Handle all suggestions and complaints with intent to continually improve our level of service and customer experience
• Learn basic troubleshooting measures for most frequently used product applications
• Share our product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits
• Recognize opportunity for and initiate change
• Support field sales representatives with customer opportunities
• Improve customer retention through value-added services, incentives, and proactive communication
• Create a superior customer experience with every customer, every time

Qualifications

The ideal candidate would possess:

• Computer proficiency: Microsoft Office Suite - particularly Excel and Outlook
• Professional verbal and written communication skills
• Detail-oriented multi-tasker
• Demonstration of sound judgment
• Ability to work under pressure, with deadlines, and prioritize

Basic Minimum Qualifications:

• High school diploma
• Customer service experience in a call-center environment (1-2 years); or an Associates or Bachelor’s Degree in Life Science field (e.g. Biology, or Genomics preferred) 
• Sufficient experience or demonstrated ability to learn and communicate technical scientific concepts
• Authorization to work in the United States indefinitely without restriction  or sponsorship

Additional Information

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.