Emergency Services - ARCHES Program Coordinator 3

The Emergency Services Program Coordinator III will assist with the administration of the ARCHES Project's Emergency Services Program, an initiative which provides street outreach and sheltering opportunities for the area's homeless population during extreme weather events or during humanitarian crises. The person in this position will be responsible for facilitating shelter operations, scheduling and training volunteers, inventory tracking and data collection through HMIS, and occasionally assist with homeless street outreach.

Regular and Temp Opportunities available for this position.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED plus 2-5 years of experience in a social services related field and/or working with a vulnerable population. Experience in a leadership role required. Equivalent combination of education and experience may be accepted.
• Experience working with individuals experiencing homelessness preferred.
• Applicants with current, or pending, residency in Salem/Keizer preferred.

CERTIFICATES, LICENSES, REGISTRATION

• Approved Drive Status is required for this position, including a valid driver's license, auto insurance, vehicle for use on the job or access to agency vehicle, and a satisfactory drive record for the previous five years.
• Ability to obtain a Food Handler's Card and CPR/First Aide Certification within 30 days of hire.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• This position is subject to MWVCAA's COVID-19 Vaccination Policy.

KNOWLEDGE, SKILLS, & ABILITIES

• Possesses intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conferencing platforms.
• Ability to effectively communicate both orally and in written form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Bilingual English/Spanish capabilities are preferred. To qualify as bilingual, staff must possess demonstrated abilities to speak, read and write fluently in English and Spanish, and pass a bilingual proficiencies test. *Bilingual pay differential available upon successful completion of bilingual assessment.

ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Assists with facilitating sheltering services in response to climate and humanitarian events, including, but not limited to: freezing temperatures, heat waves, air pollution, and public health emergencies.
• Facilitates nightly activations of center locations during determined season(s).
• Communicates with network volunteers regarding activations, shift sign-ups, policy updates, and participant feedback. Trains staff and volunteers on program procedures and policy.
• Fills in activation shifts (primarily overnight) when staffing or volunteer levels are low, or in the event additional support is needed for operations.
• Performs data collection, data quality and data clean-up in the Homeless Management Information System (HMIS).
• Performs regular inventory on supplies and providing inventory information to Program Manager.
• Provides support to staff & volunteers during heightened client interactions aimed towards conflict resolution.
• Serves as a key stakeholder in the planning, preparation, response, and recovery of climate, environmental, and humanitarian crises.
• Promotes a safe and healing environment for individuals that are victims of extreme
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Establishes and maintains an active working relationship with: community partners, faith based organizations, city officials, program stakeholders, law enforcement, and community members.
• Coordinates a donations campaign to support emergency services and basic needs services to expand service opportunities.
• Occasiona